Penn Interactive is seeking a VIP Associate for its northeast region to support the VIP team in building and maintaining Player Loyalty Retention Operations. The role involves expediting payments and withdrawals, making outbound calls to theScore BET VIP players, and driving sales metrics. The ideal candidate will have a passion for sales and engaging players across various gaming platforms, focusing on professional communication and relationship building.

Must Have

• Assist VIP team with player loyalty and retention
• Expedite payments and withdrawals for VIP players
• Conduct outbound calls to VIP players
• Communicate professionally with VIPs
• Develop and maintain strong VIP relationships
• Drive VIP sales metrics and customer engagement
• Research competitor activity and communicate promotions
• Collaborate with Marketing and CRM teams
• Attend and assist with VIP events
• Availability for nights, weekends, and holidays
• Previous sales experience
• Excellent relationship building and problem-solving skills
• Ability to travel up to 50%
• Must be at least 21 years old and qualify for necessary licenses

Good to Have

• Experience with sports betting
• Experience with gaming economies
• Experience with player behavior

Perks & Benefits

• Best-in-class benefits (physical, financial, emotional support)
• Commission eligibility for sales positions
• Bonus eligibility for non-sales positions
• Career growth opportunities

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service