VIP Associate

We are looking for a VIP Associate for our northeast region to assist our VIP team in building and maintaining Player Loyalty Retention Operations. This role focuses on expediting payments and withdrawals, and making outbound calls to theScore BET VIP players. The ideal candidate has a passion for sales and is eager to engage more players across our gaming platforms, communicating professionally, resolving issues, and driving key VIP sales metrics.

Must Have

• Communicate professionally with VIPs
• Answer VIP questions with department and property understanding
• Execute applying bonuses and expediting payments/withdrawals adhering to VIP policies
• Develop relationships and offer tailored rewards
• Drive key VIP sales metrics
• Research VIP competitor activity
• Communicate different promotions
• Demonstrate empathy and care with VIPs
• Collaborate with Marketing Team to identify VIP players
• Partner with CRM team to establish value for high-end players
• Complete applicable workflows for player satisfaction
• Attend and assist with VIP events
• Availability for nights, weekends, and holidays
• Previous sales experience
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel up to 50% of the time
• Must be at least 21 years of age
• Ability to qualify for licenses and permits

Good to Have

• Experience with sports betting, gaming economies, and player behavior
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
• Passionate about providing top level service

Perks & Benefits

• Commission (for sales roles)
• Bonus (for non-sales roles)
• Best-in-class benefits
• Support for physical, financial, and emotional well-being
• Career growth opportunities

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

#LI-REMOTE

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.