Virtualization Backup Engineer

3 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Virtualization Backup Engineer will be responsible for providing technical assistance to IT professionals, troubleshooting and analyzing issues, including log file investigation. They will take ownership of customer problems from start to finish, providing solutions for Veeam and third-party components. The role requires strong troubleshooting skills, product knowledge, and the ability to document customer interactions accurately. This role also involves educating customers on processes and interactions, and working in a fast-paced environment.
Must have:
  • Fluent Italian & English (reading/writing/speaking)
  • Advanced user of Windows OS 2008(r2)/2012(r2)/2016
  • Practical knowledge of TCP/IP and networking configuration/troubleshooting
  • Ability to quickly learn and explain technical information
  • Excellent time management skills
Good to have:
  • UNIX and/or Linux knowledge
  • VMware ESX(i)
  • Microsoft Hyper-V
  • Microsoft Exchange server administration
  • DataBase engines (SQL/Oracle)
Perks:
  • Premium healthcare program for you, your spouse, and your children
  • Annual vacation and sick days
  • Meal vouchers
  • Subscription for public transportation
  • Mobile phone plan
  • MultiSport card
  • Cafeteria Benefit Plan
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.


 

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer (Italian speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

  • Performing troubleshooting and analysis, including log file investigation
  • Acting as a technical focal point in relationships to fellow IT Professionals
  • Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
  • Documenting of all customer interactions accurately and within SLA in our CRM tool

What we expect from you:

  • Fluent Italian & English (reading/writing/speaking)
  • Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
  • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
  • As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

We Offer:

  • Premium healthcare program for you, your spouse, and your children
  • Annual vacation and sick days
  • Meal vouchers
  • Subscription for public transportation
  • Mobile phone plan
  • MultiSport card
  • Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

#LI-DR1

 


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


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