Virtualization Backup Engineer (Italian speaker)

1 Day ago • All levels

Job Summary

Job Description

Veeam is seeking a Virtualization Backup Engineer with Italian language skills to join their team. This role involves providing technical support to IT professionals, troubleshooting complex issues related to Veeam Backup and Replication (VBR) and 3rd party components, and ensuring data protection and recovery for hybrid cloud environments. Responsibilities include troubleshooting, analysis, log file investigation, acting as a technical focal point, and documenting customer interactions within SLAs. The engineer will need to verify the recoverability of backups, recover instantly, and test upgrades. The role requires strong technical skills, excellent communication, and the ability to work in a fast-paced environment. The engineer will also educate the customer by explaining how the process and interaction works.

Must have:

Fluent Italian & English (reading/writing/speaking)
Advanced user or administrative level with Windows OS
Practical knowledge of TCP/IP and networking configuration
Ability to quickly learn and explain technical information
Ability to take ownership of client issues

Good to have:

UNIX and/or Linux knowledge
VMware ESX(i), Microsoft Hyper-V knowledge
Microsoft Exchange server administration
DataBase engines (SQL/Oracle)

Perks:

Monthly benefit stipend

15 skills required

15 skills required for this role

Add these skills to join the top 1% applicants for this job

vmware

kubernetes

dhcp

unix

sql

linux

hyper-v

dns

oracle

networking

timeline-management

saas-business-models

talent-acquisition

problem-solving

team-management

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer (Italian speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool

What we expect from you:

Fluent Italian & English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

We Offer:

Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.

Please note: If the applicant is permanently present outside of Poland, Veeam reserves the right to refuse to consider the application for a job.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.