Visa University - Senior Manager

Visa is seeking a seasoned Learning Consultant to assist clients in identifying learning requirements and help Visa University establish a comprehensive framework for customizing existing content and creating new bespoke programs. The role involves understanding CEMEA regional business priorities, Visa University curriculum, and KPIs, while driving sales of new revenue source programs. The consultant will provide learning development capabilities, apply human-centered design, manage client engagements, and collaborate with various teams to achieve business outcomes and meet revenue targets.

Must Have

• Support strategic plans for learning consulting practice.
• Apply human-centered design for customized training programs.
• Develop content customization models for client needs.
• Define systematic approach for client needs analysis and solution design.
• Implement scalable evaluation for learning solutions.
• Manage budget for project support and vendors.
• Collaborate with account executives on learning needs.
• Facilitate sales of new revenue sources product line.
• Design new revenue sources curriculum tailored to clients.
• Develop client proposals and ensure delivery.
• Track and report against scorecard metrics.
• Bachelor's degree in Business, Instructional Design, Education, or related field.
• Over 10 years experience in learning, consulting, sales, or business development.
• Experience in the payments industry.
• Expertise in Learning and Development, needs analysis, and evaluation.
• Proven track record in developing successful training programs.
• Demonstrated external consulting experience with clients.
• Strong business acumen and sales/business development experience.
• Experience managing budgets with forecasting and reporting.
• Ability to work effectively in a matrixed organization.
• Strong presentation, communication, consulting, and influencing skills.
• Proficiency in Generative and Agentic AI tools.
• Ability to build client relationships and collaborate with stakeholders.

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a seasoned Learning consultant to assist our clients in identifying their learning requirements and aid Visa University in establishing a comprehensive and agile framework for customizing existing learning content and creating new bespoke programs to meet specific client needs and better educate a broad range of client employees.

The successful candidate will have a strong background in learning design strategy, with a proven track record in creating and implementing effective learning programs. They will also need to understand CEMEA regional business priorities, Visa University (VU) curriculum, and VU’s KPIs. They will be responsible for meeting CEMEA VU revenue, expense, and margin targets and instrumental in driving sales of new revenue source programs in CEMEA. The ability to work collaboratively with clients, VCA colleagues, learning consultants, account executives and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.

Key Responsibilities:

Provide Learning Development Capabilities to VCA and VU Sales Team:

• Support the Learning Consulting Practice, create and implement strategic plans, processes, frameworks, models, templates, and documentation that align with Visa Consulting and Analytics and Visa University's vision.
• Apply human-centered design principles to create customized training programs (bespoke and study trips) that support professional development and build capabilities in a timely and cost effective manner. Manage and coordinate the facilitation of client consulting engagements.
• Develop and execute a model for content solution customization, ensuring it is adaptable and scalable to meet the diverse needs of our clients.
• Define and implement a systematic, human centered approach for client needs analysis, solution identification, and design, focused on both the client and learner, and tailored to specific roles.
• Define scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.
• Participate in tasks related to budget use and management, particularly related to vendors that may be required for project support and required systems.
• Work with regional account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.
• Collaborate with curriculum teams to devise an approach to creating content and processes that better enable Visa University to offer customized solutions as part of large-scale opportunities.
• Identify, map and categorize assets already present in the organization both in VCA and in the other functions, including previously delivered bespoke programs.
• Build rapport, trust, and credibility with clients, account executives and other teams at Visa to ensure strong and productive relationships.
• Facilitate sales of the new revenue sources product line
• Identify and design new revenue sources curriculum tailored to clients’ needs.
• Collaborate closely with regional resources (VCA and other functions) to identify and maintain a robust pipeline of the new revenue sources opportunities, assist in performing sales.
• Develop client proposals and execute necessary formalization for seamless delivery.
• Track and report against monthly, quarterly, and annual scorecard metrics.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor degree in Business or Instructional Design, Education or related field
• More than ten years experience in learning, consulting, sales or business development
• Experience in the payments industry
• Experience in Learning and Development, learning needs analysis, diagnostics, supporting learning and development solutions, and evaluation of learning and development projects
• Proven track record of developing successful training programs
• Proven experience in external consulting, specifically working with clients to understand their unique learning needs, managing their expectations, and developing tailored learning strategies to meet these needs
• Demonstrated ability to drive innovation and change to improve efficiency of learning solutions
• Strong business acumen
• Experience in business development and sales
• Experience managing a budget with revenue and expense forecasting and sales reporting
• Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
• Strong aptitude for working with broad scope of technical, business, and professional subject matter, quick and agile learner
• Strong presentation, communication, both written and verbal, consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
• Knowledge and proficiency in using main Generative and Agentic AI tools
• Strong interpersonal skills with a demonstrated ability to build and maintain client relationships, handle queries, ensure satisfaction, and effectively communicate complex concepts in a persuasive manner
• Demonstrated ability to collaborate with multiple stakeholders including clients, curriculum teams, and account executives, translating client needs into actionable project plans and deliverables in the learning design space to drive business results

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.