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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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<div data-automation-id="jobPostingDescription" class="css-oplht1"><h1>业务介绍</h1>天美工作室群，腾讯游戏旗下的游戏研运团队。秉持着提升全球玩家娱乐品质的愿景，天美在诸多游戏细分领域潜心耕耘，建立了国内乃至全球领先的核心研发能力。 自2008年成立以来，天美持续推出多款热门产品，涵盖多人竞技、RPG、射击、竞速、策略、休闲等多个品类，有丰富的跨平台研发经验。旗下作品包括《王者荣耀》《QQ飞车》《穿越火线：枪战王者》《使命召唤手游》《天天爱消除》《重返帝国》《宝可梦大集结》《合金弹头：觉醒》等多款知名游戏，为全球亿万用户提供卓越的游戏娱乐体验。 在进行品类开拓的同时，天美亦致力于通过文创践行及电竞探索等方式，不断挖掘游戏的社会价值，为游戏赋能，将正能量传递给更多玩家。<h1>岗位职责</h1>1.负责游戏功能系统模块、SDK接入等工作； 2.承担部分研发PM工作，协助与海外项目组沟通，国内版本提审等工作；3. 承担合作研发工作流程与版本集成规则制定。 &nbsp;<h1>岗位要求</h1>1.五年以上游戏开发经验，参与过一款大型重度3D游戏（MMORPG/FPS/MOBA）的技术研发；2.参与整个游戏上线过程，对开发过程管理、版本上线提审有一定的实践经验； 3. 具有良好英语听说读写能力，能在全英语环境无障碍沟通； 4. 有海外合作研发工作经验者优先。<h1>腾讯致力于提供平等就业机会</h1>在腾讯，我们始终秉承平等就业机会的原则，致力于为每一位员工打造公平、包容的工作环境。我们坚信，多元的声音能够激发出无限的创新活力，推动我们为用户和社会提供更优质的服务。我们用心营造一个充满支持与激励的氛围，帮助每一位员工找到属于自己的舞台，以实现个人及共同的发展目标。</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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The Associate, Customer & Product Support role at AlphaSense requires 1-2 years of experience in client/product support.  Responsibilities include delivering world-class customer experiences, acting as the first line of defense for global customers, guiding users through platform features, troubleshooting and resolving queries via email, live chat, and calls.  Collaboration with product and engineering teams to provide feedback and feature requests is crucial.  The role demands strong communication, problem-solving skills, and a deep understanding of the AlphaSense product, including staying updated on new features and contributing to support documentation.

Lead AI Platform Engineer

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 Reports to:&nbsp;Director, Customer &amp; Product Support
About AlphaSense:&nbsp;
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 people across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. For more information, please visit&nbsp;<a href="http://www.alpha-sense.com/">www.alpha-sense.com</a>.
About the Team:
Customer &amp; Product Support (C&amp;PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer &amp; Product Support team is based globally across the US, UK, India and Singapore.
About the Role:&nbsp;
We are looking to hire an Associate, Customer &amp; Product Support to join the growing C&amp;PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support.&nbsp; This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.
<h4>Who You Are:</h4>
<ul>
<li>An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role.</li>
<li>You possess a customer-first mindset and enjoy working through complex problems to find solutions.</li>
<li>You enjoy being part of an entrepreneurial team and work diligently to help others when needed.</li>
<li>You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.</li>
<li>You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job.</li>
<li>You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.</li>
<li>You have an interest in AI, technology and software applications</li>
</ul>
What You’ll Do:&nbsp;
<ul>
<li>Deliver a world-class customer experience.
<ul>
<li>Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues.&nbsp;</li>
<li>Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.&nbsp;</li>
</ul>
</li>
<li>Provide impeccable customer support.
<ul>
<li>Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.&nbsp;</li>
<li>You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution.</li>
</ul>
</li>
<li>Act as a key partner to Product and Engineering.
<ul>
<li>You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives.&nbsp;</li>
<li>You will be responsible for packaging information in an easily accessible and actionable way for technical teams to process and resolve accordingly.</li>
</ul>
</li>
<li>Be an expert on our product and continuously build your knowledge.
<ul>
<li>Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge</li>
<li>Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.</li>
</ul>
</li>
</ul>
AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s&nbsp;commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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