Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Critical mass

Quality Assurance Specialist

Senior Project Manager

Senior Media Planner, Retail

Senior Copywriter

Group Creative Director

Creative Director, Design

Creative Director, Art

As a Quality Assurance Specialist at Critical Mass, you will be responsible for ensuring the quality of our projects by working closely with the QA Lead, Subject Matter Experts, and other team members. Your role will involve creating and executing test plans, writing test cases, identifying and tracking defects, and collaborating with developers to resolve issues. You will also be responsible for communicating test results, issues, and risks to the project team and management.

Copywriter

<div>An Intermediate QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, Project managers, designers and developers to ensure QA standards and client satisfaction are delivered. He/She Provides execution of QA tasks with speed and great quality for the overall agility of the QA team.
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You will:
<ul>
<li>Be co-responsible for the quality of projects based on the requirements and design specifications.</li>
<li>Responsible for attending meetings providing status, taking notes and providing feedback when needed.</li>
<li>Be able to communicate test results, issues, and risks found to project team members, project managers, and QA management through the different channels.</li>
<li>Identify test data</li>
<li>Create and maintain comprehensive test plans</li>
<li>Write and maintain test cases/scripts</li>
<li>Create traceability matrix documents based upon project requirements</li>
<li>Create checklist documentation based upon project requirements</li>
<li>Perform functional and non functional testing</li>
<li>Effectively communicating statuses</li>
<li>Apply industry standard testing methodology, strategies and industry best practices</li>
<li>Create defect tickets and track issues to resolution</li>
<li>Report creation and related metrics at different levels when necessary</li>
<li>Support the team on onboarding co-workers and/or junior staff members</li>
<li>Should be able to execute regression tests based on design specifications and requirements</li>
<li>Expected to support QA estimations if needed.</li>
<li>Expected to fully understand project life cycle and industry standards.</li>
<li>Expected to fully understand testing methodologies</li>
<li>Expected to ask all necessary questions when tasks, requirements or information isn’t clear or missing</li>
<li>Identify and raise risks</li>
<li>Should be able to work with other team members to ensure the success of projects.</li>
<li>Should be able to analyze and understand details and requirements of projects and tickets.&nbsp;</li>
</ul>
You have:
<ul>
<li>English Proficiency (B2+/C1 reading, writing, and conversation).</li>
<li>Minimum 2 years of experience in software quality assurance.</li>
<li>Bachelor’s degree in software engineering or related field or equivalent work experience.</li>
<li>Knowledge of Agile Methodologies for software development</li>
<li>Experience managing test case management tools: Xray, TestRail, Browser Stack Test Management.&nbsp;</li>
<li>Experience working with local and offshore teams</li>
<li>Experience in task management and defect tracking tools like Jira and/or similar</li>
<li>Bug reporting: Jira</li>
<li>CMS experience: AEM or similars is a plus.</li>
</ul>
What We Offer:&nbsp;
<ul class="ul1">
<li class="li1">Maternity and parental leave extra days</li>
<li class="li1">Competitive benefits packages</li>
<li class="li1">Vacation, compassionate leave, sick days, and flex days</li>
<li class="li1">Access to online services for families and new parents</li>
<li class="li1">End-of-year closure days (not deducted from vacation balance)</li>
<li class="li1">Diversity and Inclusion Board with 12 affinity groups</li>
<li class="li1">Internal learning and development programs</li>
<li class="li1">Enterprise-wide employee discounts</li>
<li class="li1">And more…</li>
</ul>
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires &amp; employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.</div>