Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Critical mass

Senior Project Manager

Group Creative Director

Creative Director, Design

Project Manager

Account Manager

Front End Engineer (Email Development)

Sr Social Strategist

As a Creative Senior Project Manager, you'll be responsible for leading and managing digital projects for globally admired brands. You'll work closely with clients to understand their needs and develop innovative solutions that exceed their expectations. You'll also manage project budgets, timelines, and resources, ensuring projects are delivered on time and within budget. You'll have the opportunity to work with a talented team of creative professionals and make a real impact on our clients' businesses.

<div>As a Creative Senior Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. You have a passion for digital project delivery and want to work with globally admired brands.
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You will:
<ul>
<li>Manage Client Relations by...
<ul>
<li>Acting as the primary contact of communicating needs between the client, team, and vendors</li>
<li>Understanding your client’s short and long-term goals, as well as their competition</li>
<li>Building trusting relationships with client partners by leading teams efficiently</li>
<li>Informing clients how to drive project success</li>
<li>Leading review sessions and host meetings with executive leadership</li>
<li>Delivering solutions to drive consensus for problems in a professional and timely manner</li>
</ul>
</li>
<li>Ensure Project Excellence by...
<ul>
<li>Supporting developing solutions to drive client business</li>
<li>Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client</li>
<li>Aligning the team to project goals by sharing client insights and objectives</li>
<li>Creating solid project plans with top-down and bottom-up budgets to support clients’ interests</li>
<li>Executing project plans according to established procedures, channels, and expectations</li>
<li>Managing and maintaining project scopes and communicate status of scope to team</li>
<li>Clearly communicating and documenting project status (key discussion points, action items, next steps and milestones)</li>
<li>Managing and leading both client facing and internal meetings</li>
<li>Owning creative project deliverables and ensure the team has clear direction</li>
<li>Clearly communicating and managing project goals and objectives</li>
<li>Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables</li>
<li>Managing project communication and documenting issues and changes that affect the project</li>
<li>Developing status reports and work in partnership with project leaders to ensure all resources are staffed appropriately so that project deadlines are met</li>
<li>Creating a positive, team-oriented environment that promotes award-winning work</li>
<li>Forecasting, tracking, and managing project budgets and revenue, POs, and invoices</li>
<li>Identifying, analyzing, prioritizing, mitigating, and communicating project risks</li>
</ul>
</li>
</ul>
You have:
<ul>
<li>5-7 years experience managing a variety of digital project types, such as; marketing campaigns, email/push/landing page creation, user experience design, systematic design, creative support and maintenance</li>
<li>Experience running small to large email/push, landing page, social, display, SEM, SEO, and design campaigns</li>
<li>Experience with office productivity tools such as G-suite, Slack, Teams, Excel, Word, MS Project, PowerPoint, Keynote, Airtable and/or SmartSheets</li>
<li>Experience with collaboration and issue tracking tools such as Box, Asana, JIRA, and Confluence</li>
<li>Strong understanding of how to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development, and revenue forecasting</li>
<li>Knowledge of Project Management principles, methods, and techniques</li>
<li>Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies</li>
</ul>
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Our new hires &amp; employees are the future of our organization, and we want to set you up for long-term success.&nbsp; In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.</div>