Business Development Coordinator

10 Minutes ago • All levels • Business Development • $65,000 PA - $75,000 PA

Job Summary

Job Description

This is a unique opportunity for an ambitious self-starter to become an integral member of the business development team at Critical Mass. The Business Development Coordinator will report directly to the Director of Business Development, gaining hands-on experience in building a growth engine for the agency. The role offers ample opportunities for job growth and executive-level exposure, focusing on supporting new business initiatives and strategic development.
Must have:
  • Work with the business development team to assemble new business RFIs, RFPs and presentation responses within tight timelines.
  • Screen new opportunities, apply vetting criteria, and recommend a pursuit strategy.
  • Support new business team by scheduling pitch meetings and taking notes.
  • Use CM’s proprietary AI-tools to research and compile brand and client background documents.
  • Oversee post-pitch file management of pitch responses, case studies, and vertical credentials.
  • Research key industry developments and trends in client verticals.
  • Maintain Search Consultant profiles with latest positioning and stats on CM.
  • Tabulate incoming new business opportunities in the lead tracker and report on activity quarterly.
  • Participate in the business development team’s strategy development process.
  • Represent Critical Mass at Omnicom networking events.
  • Strong communication and writing skills.
  • Attention to detail in terms of design and copy.
  • Ability to work in a collaborative team environment, especially with remote pitch teams.
  • Ability to work well under pressure and multi-task while maintaining a high level of energy, accuracy, and sense of humor.
  • A strong customer service ethos and willingness to help support a busy, distributed team.
  • Work from an office a minimum of 3 days a week.
Good to have:
  • Agency experience (full-time or internship).
  • Graduate of a 4-year degree.
  • Keynote experience.
  • Smartsheet experience.

Job Details

This is a unique opportunity for an ambitious self-starter to become an integral member of the business development team. The position offers ample opportunities for job growth and executive-level exposure. This role provides hands-on experience in learning the ins and outs of an agency, specifically the process of building a growth engine that drives the company forward. The Business Development Coordinator will report directly to the Director of Business Development.

You Will:

  • Work with the business development team to assemble new business RFIs, RFPs and presentation responses within tight timelines.
  • Screen new opportunities, apply vetting criteria, recommend a pursuit strategy, and decline opportunities that don’t fit.
  • Support new business team by scheduling pitch meetings, taking notes at team meetings and during pitch pursuits.
  • Use proprietary AI-tools to research and compile both brand and client background documents to support pitch teams.
  • Learn the breadth of capabilities, positioning, and case studies to understand what we do and what types of clients we want to add to our roster.
  • Oversee post-pitch file management of our pitch responses, case studies and vertical credentials.
  • Research key industry developments and trends in key client verticals to help the team apply that vertical and client expertise in winning new business.
  • Stay abreast of new and emerging trends (via Forrester, Winmo, CMO on the Move, other) and product offerings as it relates to our business and that of our client.
  • Maintain Search Consultant profiles with latest positioning and stats.
  • Tabulate incoming new business opportunities in our lead tracker and report on activity on a quarterly basis; working in our internal New Business Dashboard.
  • Participate in the business development team’s strategy development process, including ongoing recommendations on continual enhancements, quarterly program planning, budgeting, and post pitch analyses.
  • Represent the company at Omnicom networking events.

You Have:

  • Strong communication and writing skills with the ability to create, write, and edit communication and support materials.
  • Attention to detail in terms of design and copy is essential, our materials are often the first touchpoint in a new client relationship.
  • Curiosity and desire to learn the ins-and-outs of a digital experience and performance agency.
  • Excels at working in a collaborative team environment, especially with remote pitch teams.
  • Ability to work well under pressure and multi-task while maintaining a high level of energy, accuracy, and sense of humor.
  • Desire to grow into client-facing role interacting with prospective clients on screening calls.
  • A strong customer service ethos and willingness to help support a busy, distributed team with a strong attention to detail.
  • Agency experience, full time or internship is strongly preferred.
  • Graduate of a 4-year degree preferably with agency experience (even intern experience) is a plus.
  • Keynote and Smartsheet experience is a plus!

The Talent Team is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current employees, tenure will also be a consideration.

Salary Range

$65,000 - $75,000 USD

The company is an equal opportunity employer.

The Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid

If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html

If U.K. based: https://www.gov.uk/consumer-protection-rights

If Costa Rica based: https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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