Senior Account Manager

This role involves joining a dynamic and collaborative team where you’ll work directly with high-profile clients on digital marketing initiatives that make a real impact. As a Senior Account Manager, you’ll be empowered to lead, innovate, and grow—shaping campaigns that matter while thriving in a small, close-knit office culture that values creativity, teamwork, and professional development. This opportunity is for those ready to take ownership of client relationships and drive success in a supportive environment.

Must Have

• Serve as the primary day to day contact for client communications and campaign updates
• Lead the execution of large scale email marketing programs across multiple brands
• Run regular status meetings, document next steps, and drive accountability with internal and client teams
• Coordinate resources across creative, strategy, technology, and offshore support for seamless project delivery
• Manage project timelines, proactively flag risks, and resolve issues to keep campaigns on track
• Facilitate creative review cycles and ensure client feedback is integrated into deliverables
• Oversee quality assurance, troubleshooting, and final approvals to ensure flawless execution
• Foster strong, collaborative relationships with both internal and external partners
• 3–7 years of account management, client service, or related agency experience
• Proven ability to lead meetings, manage projects independently, and serve as a trusted client advisor
• Polished communication skills—both written and verbal
• Strong organizational skills with exceptional follow through and attention to detail
• Proactive mindset to anticipate needs, identify risks early, and act quickly to resolve issues
• Desire to collaborate and be a team player

Good to Have

• Digital marketing or email program experience preferred
• Technical acumen or curiosity
• Familiarity with email marketing platforms (e.g., Marketo, Adobe)
• Willingness to learn new technologies

Perks & Benefits

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

This role involves joining a dynamic and collaborative team where you’ll work directly with high-profile clients on digital marketing initiatives that make a real impact. As a Sr. Account Manager, you’ll be empowered to lead, innovate, and grow—shaping campaigns that matter while thriving in a small, close-knit office culture that values creativity, teamwork, and professional development. If you’re ready to take ownership of client relationships and drive success in a supportive environment, this is the opportunity for you.

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You Will:

• Serve as the primary day to day contact for client communications and campaign updates
• Lead the execution of large scale email marketing programs across multiple brands
• Run regular status meetings, document next steps, and drive accountability with internal and client teams
• Coordinate resources across creative, strategy, technology, and offshore support for seamless project delivery
• Manage project timelines, proactively flag risks, and resolve issues to keep campaigns on track
• Facilitate creative review cycles and ensure client feedback is integrated into deliverables
• Oversee quality assurance, troubleshooting, and final approvals to ensure flawless execution
• Foster strong, collaborative relationships with both internal and external partners

You Have:

• 3–7 years of account management, client service, or related agency experience (digital marketing or email program experience preferred)
• Proven ability to lead meetings, manage projects independently, and serve as a trusted client advisor
• Polished communication skills—both written and verbal—with the ability to present updates and complex information clearly
• Strong organizational skills with exceptional follow through and attention to detail
• Proactive mindset, you anticipate needs, identify risks early, and act quickly to resolve issues
• A desire to collaborate and be a team player, eager to support colleagues and drive collective success
• Technical acumen or curiosity; familiarity with email marketing platforms (e.g., Marketo, Adobe) is helpful, but a willingness to learn is most important

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.