Technical Account Manager, EMEA

Join Highspot as a Technical Account Manager, EMEA, where you will be crucial to the success of our largest customers. You will provide specialized product guidance, understand technical requirements, and build strong relationships. This role involves becoming a product expert, serving as the primary technical liaison, offering technical guidance, collaborating with internal teams, leading customer discussions, identifying product enhancements, and managing customer expectations to ensure stellar retention and growth.

Must Have

• Become a foremost product expert
• Serve as primary technical liaison for strategic customers
• Provide technical guidance and expert solution advice
• Collaborate with CSMs, Account Managers, Support, Product & Engineering
• Lead engaging discussions in customer meetings
• Identify opportunities for product enhancement and optimization
• Manage customer expectations and deliverables
• 3-5 years experience in a client-facing technical role
• Excellent technical aptitude and troubleshooting skills
• Strong understanding of software development processes and methodologies
• Exemplary communication and interpersonal skills
• Proven problem-solving and critical thinking skills
• Capacity to manage multiple projects and clients concurrently
• Familiarity with CRM and SSO software integration
• Proficiency in email deliverability and APIs

Perks & Benefits

• Competitive compensation including equity
• Flexible Leave Balance
• Holiday week off between Christmas and New Year
• Private medical insurance for you and your dependents
• 4 x death in service benefit
• Income protection insurance
• Company social events throughout the year
• Meaningfully contribute to a compelling vision
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Access to Coaches and Therapists through Modern Health

About The Role

Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

What You'll Do

• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
• Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments.
• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
• Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Your Background

• 3-5 years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers.
• Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
• Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
• Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
• Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.

#LI-AH1

Benefits

Competitive compensation including equity so you feel like you have a piece of the pie

Flexible Leave Balance

Holiday week off between Christmas and New Year

Private medical insurance for you and your dependents

4 x death in service benefit

Income protection insurance

Company social events throughout the year

Meaningfully contribute to a compelling vision

Quarterly Recharge Fridays (paid days off for mental health recharge)

Access to Coaches and Therapists through Modern Health

Eligibility Checks

We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.

Highspot UK Candidate Privacy Notice

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.