Enterprise Account Manager - Tech, Media, and Communications

The Technology, Media, and Communications (TMC) Enterprise Account Manager is a strategic, customer-facing leader responsible for strengthening long-term relationships, driving measurable security outcomes, and expanding platform adoption within an assigned customer portfolio. This role is dedicated exclusively to existing customers—aligning Trend Micro’s platform to their goals, uncovering expansion opportunities, and ensuring successful adoption across their security journey. Success in this role requires familiarity with vertical security priorities, emerging threats, compliance frameworks, and the ability to lead value-based, consultative engagements. This role is essential for driving retention, renewal success, and sustainable customer growth, directly influencing gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.

Must Have

• 10+ years of enterprise value selling or proven success in Account Management, Client Director, Customer Success, or Solution Consulting roles.
• Strong track record of revenue attainment and consistent quota achievement.
• Proven ability to grow existing customer relationships through value and outcome alignment.
• Experience working with enterprise or strategic customers.
• Understanding of cybersecurity, cloud, or AI-driven security solutions.
• Exceptional communication, negotiation, and strategic thinking skills.
• Familiarity with SaaS recurring revenue models and customer lifecycle management.
• Experience with MEDDPICC, disciplined forecasting, and resilience under pressure.
• Ability to drive and manage complex sales cycles.
• Strong working knowledge of SaaS, cloud, and cybersecurity architectures.
• Ability to effectively position complex, value-driven solutions to both technical and executive stakeholders.

Perks & Benefits

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

Position Summary:

The Technology, Media, and Communications (TMC) Enterprise Account Manager is a strategic, customer-facing leader responsible for strengthening long-term relationships, driving measurable security outcomes, and expanding platform adoption within an assigned customer portfolio. Directing all elements of the client experience with Trend.

Operating in a vertical-focused model, you will develop deep expertise in industry-specific business drivers, regulatory demands, and evolving cyber risk. This role is dedicated exclusively to existing customers—aligning Trend Micro’s platform to their goals, uncovering expansion opportunities, and ensuring successful adoption across their security journey.

You will collaborate closely with Customer Success, Solution Engineers, and Solution Architects to accelerate maturity, maximize value realization, and support strong renewal and expansion performance.

Success in this role requires familiarity with vertical security priorities, emerging threats, compliance frameworks, and the ability to lead value-based, consultative engagements.

What It Takes to Be Successful:

You lead with influence, customer-centricity, technical acumen, data-driven insights, and disciplined sales execution

Responsibilities:

• Drive and manage complex sales cycles, orchestrating cross-functional teams to deliver customer outcomes across the TMC vertical.
• Retain and expand your book of business by prioritizing customer value, platform-centric adoption, and measurable outcomes.
• Apply a consultative approach to solving customers’ critical cyber risk and security challenges.
• Position Trend Micro’s platform solutions—including XDR, EPP/EDR, CNAPP, CREM, Zero Trust, SIEM, and AI Security—based on customer needs and competitive context.
• Build strategic territory and account plans, set measurable goals, and maintain accurate forecasting with consistency Q/Q and Y/Y.
• Leverage customer success stories to demonstrate realized value and drive platform growth.
• Stay current on industry trends, threat intelligence, and product innovations.
• Travel as needed within the territory and for company events.
• Demonstrate strong working knowledge of SaaS, cloud, and cybersecurity architectures.
• Effectively position complex, value-driven solutions to both technical and executive stakeholders.
• Collaborate with channel partners to support regional go-to-market execution.
• Maintain exceptional time management skills and operate with independence and discipline.

Qualifications:

You Are:

• Relationship-driven and trusted by both technical and executive stakeholders.
• Skilled at uncovering customer needs and mapping them to platform value.
• Confident leading executive-level conversations on security strategy and business outcomes.
• Highly organized, proactive, and strong in account planning and proposal development.
• Collaborative and effective within a multi-role account team.

You Have:

• 10+ years of enterprise value selling or proven success in Account Management, Client Director, Customer Success, or Solution Consulting roles.
• A strong track record of revenue attainment and consistent quota achievement.
• Proven ability to grow existing customer relationships through value and outcome alignment.
• Experience working with enterprise or strategic customers.
• Understanding of cybersecurity, cloud, or AI-driven security solutions.
• Exceptional communication, negotiation, and strategic thinking skills.
• Familiarity with SaaS recurring revenue models and customer lifecycle management.
• Experience with MEDDPICC, disciplined forecasting, and resilience under pressure.

Why This Role Matters

The Account Manager strengthens long-term customer partnerships by ensuring customers achieve tangible security outcomes, adopt the right capabilities, and expand their use of the platform based on measurable value. This role is essential for driving retention, renewal success, and sustainable customer growth.

It directly influences gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

For applicants in the State of New York: The salary range for this role is USD $200,000.00- $350,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.