Senior Solutions Engineering Manager (Field)

Trend Micro is seeking a Senior Manager, Solutions Engineering passionate about cybersecurity and AI-powered platforms. This role involves driving new customer acquisition and technical influence in competitive sales cycles, scaling technical impact through enablement and coaching, and partnering with Channel leadership. The manager will lead and develop Field Solutions Engineers, ensure technical readiness, and provide strategic consultation to guide partners and customers in their security journey and platform adoption. This role requires strong technical judgment and collaboration with senior management.

Must Have

• Lead and develop Field Solutions Engineers
• Drive new customer acquisition and technical influence
• Partner with Channel leadership for customer security journey
• Provide senior-level technical oversight for complex deals
• Develop enablement programs for technical execution
• Ensure alignment with Product, Marketing, Customer Success
• Manage customer escalations during pre-sales
• Track and report key metrics for new logo conversion
• Provide customer insights and competitive intelligence
• 10+ years in customer-facing technical roles
• 5+ years people management of technical teams
• Experience with new logo acquisition and competitive sales
• Strong technical team leadership and field execution
• Understand competitive cybersecurity platforms
• Excellent communication and presentation skills
• Ability to travel up to 30%

Good to Have

• Experience in fast-paced SaaS or cybersecurity platform environments
• Familiarity with XDR, SIEM, CSPM, CNAPP, cloud security
• Familiarity with modern detection and response technologies
• Experience delivering executive briefings or security strategy workshops
• Success supporting competitive displacement and platform adoption
• Understanding of compliance and security frameworks (NIST, ISO 27001, SOC2, PCI, HIPAA)
• Strong technical storytelling skills
• Passion for mentoring and developing technical talent
• Exposure to AI-driven security capabilities or automation
• CISSP, CISM, CCSP, Security+, CySA+, CISA certifications
• AWS Solutions Architect, Azure Architect, GCP Professional Cloud Architect
• Cloud Security, Kubernetes, or DevSecOps certifications

Perks & Benefits

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Position Summary:

Trend Micro is seeking a Senior Manager, Solutions Engineering who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at driving new customer acquisition and technical influence in competitive sales cycles. In this role, you will help scale technical impact through enablement, coaching, and operational rigor. You will also partner closely with Channel leadership across Solutions Engineering, Sales, Product, Marketing, and Customer Success to guide partners and customers along their security journey while expanding adoption of the Trend Micro platform.

This role is accountable for leading and developing Field Solutions Engineers, driving customer technical readiness, and ensuring consistent, high-quality technical execution across the new customer ecosystem. As a trusted technical leader and advisor, you will influence outcomes across the entire customer lifecycle by enabling partners to retain, expand, and acquire business through strong technical judgment, architectural guidance, and strategic consultation. You will serve as the bridge between customer needs, partner capabilities, and platform strategy powering long-term value, adoption, and advocacy.

Engagement and collaboration with senior management teams and key business partners is critical to success. The Senior Manager, Solutions Engineering will own and contribute to multiple ongoing programs, initiatives, and cross-functional efforts focused on new logo growth, competitive differentiation, and technical win rates.

We are looking for individuals who embody humility, hunger, and people-smart leadership instincts. Successful candidates bring clarity, accountability, and energy to every interaction and are comfortable operating with a high degree of autonomy.

Responsibilities:

• Act as a strategic balancing point for Field Sales leadership, serving as a senior technical voice of new logo acquisition and complex prospect engagements
• Maintain strong visibility into new business pipeline, technical qualification, and competitive risk to assess deal quality and forecast accuracy
• Lead, recruit, coach, and retain a high-performing team of Field Solutions Engineers and Technical Advisors
• Partner with Field Sales leadership to shape territory and account strategies that prioritize high-impact technical engagement and platform-led value
• Provide senior-level technical oversight and guidance for complex, high-stakes new business opportunities, including competitive displacement scenarios
• Develop and evolve enablement programs focused on discovery, technical validation, demos, PoCs, and executive-level engagements
• Ensure strong alignment with Product, Marketing, and Customer Success to support smooth transitions from pre-sales to post-sale adoption
• Own customer escalations during the pre-sales and early lifecycle phases, ensuring confidence, clarity, and executive-level communication
• Ensure operational readiness of the Field Solutions Engineering team for new product launches, competitive motions, and GTM initiatives
• Track, analyze, and report key metrics related to new logo conversion, technical win rates, engagement quality, and customer outcomes
• Provide structured customer insights, competitive intelligence, and field feedback to Product, R&D, and GTM teams to influence roadmap and positioning

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in cybersecurity, cloud, networking, systems engineering, or a related technical field
• 10+ years in customer-facing technical roles such as Solutions Engineering, Presales, Technical Consulting, Professional Services, or Technical Account Management, preferably within a cybersecurity or SaaS platform company
• 5+ years of people management experience leading field-based technical teams, including senior-level individual contributors
• Demonstrated ability to lead through influence, exercise strong judgment, and operate effectively with executive autonomy
• Proven experience supporting new logo acquisition, competitive sales cycles, and technical validation for net-new customers
• Strong background in technical team leadership, field execution, and cross-functional collaboration with Sales and GTM teams
• Experience managing complex evaluations, objections, and high-stakes customer and prospect situations
• Demonstrated ability to form, influence, and guide temporary or virtual teams across functions to win complex opportunities
• Ability to build and maintain strong working relationships with Sales, Product, Marketing, Legal, HR, and Customer Success organizations
• Solid understanding of competitive cybersecurity platforms and enterprise buying dynamics
• Excellent communication, presentation, and interpersonal skills with both technical and executive audiences
• Willingness to travel up to 30%

Bonus Qualifications:

• Experience working in fast-paced SaaS or cybersecurity platform environments
• Familiarity with XDR, SIEM, CSPM, CNAPP, cloud security, or modern detection and response technologies
• Experience delivering executive briefings, architecture reviews, or security strategy workshops
• Demonstrated success supporting new customer acquisition, competitive displacement, and early-state platform adoption
• Understanding of compliance and security frameworks (NIST, ISO 27001, SOC2, PCI, HIPAA)
• Strong technical storytelling skills translating complex security architectures into business value
• Passion for mentoring, enablement, and developing technical talent at scale
• Exposure to AI-driven security capabilities, automation, or applied AI/ML within cybersecurity workflows

Preferred Certifications:

• CISSP, CISM, CCSP, Security+, CySA+, CISA, or other relevant security certifications
• AWS Solutions Architect, Azure Architect, or GCP Professional Cloud Architect
• Cloud Security, Kubernetes, or DevSecOps-related certifications

What Top Candidates Love About This Role:

• High-impact visibility across customers, sales leadership, and executive stakeholders
• Opportunity to directly influence new logo growth and market expansion
• Strong emphasis on leadership, technical credibility, and field execution without carrying a sales quota
• Frequent engagement with strategic partners and executive stakeholders
• A collaborative culture grounded in humility, accountability, and continuous improvement
• Mission-driven work helping organizations strengthen security outcomes in an AI-driven threat landscape

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.