Sales Operations Business Partner Lead

As a Sales Operations Business Partner Lead, you will serve as a strategic advisor and operational expert, partnering closely with Sales Leaders and Account Executives to drive growth and operational excellence across the Americas region. This role is pivotal in aligning sales strategy with execution, ensuring data integrity, and enabling best-in-class processes. You will collaborate with cross-functional teams to deliver insights, streamline workflows, and support the cadence of business activities that power our success.

Must Have

• Partner with sales leadership to optimize sales processes, improve pipeline health, and ensure accurate forecasting.
• Champion data quality by maintaining CRM hygiene and ensuring integrity across accounts, opportunities, and customer records.
• Serve as a Salesforce expert, providing guidance, troubleshooting, and enablement to empower sellers and leaders.
• Manage core administrative functions within Salesforce, including account maintenance, access requests, and system audits.
• Drive operational cadence, supporting QBRs, forecasting cycles, pipeline reviews, and planning sessions.
• Act as a trusted advisor, influencing best practices and helping sales teams execute with precision and efficiency.
• Collaborate cross-functionally with revenue operations, finance, and other teams to ensure alignment and seamless execution.
• Deliver high-quality outputs, meeting deadlines with exceptional attention to detail.
• Support ad-hoc requests related to Salesforce and operational reporting.
• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• 5+ years of experience in Sales Operations, Revenue Operations, or similar roles.
• Proven experience working with Salesforce CRM and related tools.
• Flexible to work extended hours during peak periods, especially end of financial periods/quarter.

Good to Have

• Work effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines.
• Strong business acumen and ability to translate data into actionable insights.
• Exceptional communication and stakeholder management skills.
• Proactive problem-solver with a passion for process improvement.
• Willing and able to roll-up your sleeves to get things done.

Description

About Us:

Sitecore’s mission is to provide cutting-edge DXP solutions that enable the world’s greatest brands to craft truly unforgettable experiences for their customers. A highly decorated industry leader, Sitecore brings content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies, including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars, rely on Sitecore to provide more engaging, more personalized experiences for their customers. Under the leadership of our new product-centric CEO, we are poised to continue to push the boundaries of marketing technology and shape the future of customer engagement. Learn more at Sitecore.com.

About the Role:

As a Sales Operations Business Partner Lead, you will serve as a strategic advisor and operational expert, partnering closely with Sales Leaders and Account Executives to drive growth and operational excellence across the Americas region. This role is pivotal in aligning sales strategy with execution, ensuring data integrity, and enabling best-in-class processes. You will collaborate with cross-functional teams to deliver insights, streamline workflows, and support the cadence of business activities that power our success.

What You’ll Do:

• Partner with sales leadership to optimize sales processes, improve pipeline health, and ensure accurate forecasting.
• Champion data quality by maintaining CRM hygiene and ensuring integrity across accounts, opportunities, and customer records.
• Serve as a Salesforce expert, providing guidance, troubleshooting, and enablement to empower sellers and leaders.
• Manage core administrative functions within Salesforce, including account maintenance, access requests, and system audits.
• Drive operational cadence, supporting QBRs, forecasting cycles, pipeline reviews, and planning sessions.
• Act as a trusted advisor, influencing best practices and helping sales teams execute with precision and efficiency.
• Collaborate cross-functionally with revenue operations, finance, and other teams to ensure alignment and seamless execution.
• Deliver high-quality outputs, meeting deadlines with exceptional attention to detail.
• Support ad-hoc requests related to Salesforce and operational reporting.

What You Need to Succeed:

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• 5+ years of experience in Sales Operations, Revenue Operations, or similar roles.
• Proven experience working with Salesforce CRM and related tools.
• Flexible to work extended hours during peak periods, especially end of financial periods/quarter

Additional Skills That Could Set You Apart:

• Work effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines.
• Strong business acumen and ability to translate data into actionable insights.
• Exceptional communication and stakeholder management skills.
• Proactive problem-solver with a passion for process improvement.
• Willing and able to roll-up your sleeves to get things done.

Additional Information:

As a step in our recruitment process, all final candidates will undergo a personal profiling assessment to help us understand potential future employees. Please note that this is not a decision-making tool, and is used only to supplement our recruitment process.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic. Typical pay range for this role is 100,000-130,000 (plus bonus).

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