Sales Associates - Full Time / Part Time / Seasonal

Trek is seeking Sales Associates to provide exceptional hospitality and help customers achieve their cycling goals. This role involves developing sales and hospitality skills, achieving sales targets, learning about products, participating in daily operations, and maintaining store standards. Associates will guide customers through their cycling journey, ensuring a great experience and contributing to Trek's mission of getting more people on bikes.

Must Have

• Provide incredible customer hospitality.
• Achieve monthly and annual sales targets.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Utilize the Guide Sales Process.
• Follow up on Quotes and Lead List communications.
• Make decisions for customer care.
• Maintain Trek University Guide Status.
• Complete Daily Task List assignments.
• Maintain store merchandising standards.
• Perform weekly Cycle Counts.
• Assemble or pre-assemble new bicycles.
• Prepare customer bikes for service.
• Possess a positive, "get stuff done" attitude.
• Desire to promote cycling.
• Eagerness to learn.

Perks & Benefits

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
• Achieve individual monthly and annual sales targets of at least $400,000 annually for full-time Sales Associates.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Use our Guide Sales Process to provide our customers with incredible hospitality.
• Follow through on Quotes and Lead List communications.
• Make decisions regarding the care of—and doing the right thing for—our customers.
• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.
• When not actively taking care of customers, you will be helping to:
• Complete Daily Task List assignments.
• Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
• Complete weekly Cycle Counts.
• Assemble, or pre-assemble, new bicycles.
• Prep customer bikes for service by our Service or Production Technicians

What you will bring to the job:

• A positive, “get stuff done”, attitude.
• A desire to change the world through bikes and work with like-minded teammates.
• A desire to learn.

Trek Benefits:

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts