Service Manager

As Service Manager at Trek Store Houston Westchase, you will lead the Service Center operations, overseeing workflow, mechanic staffing, and KPIs to ensure exceptional customer experiences. You will act as the primary service advisor, integrating sales and service, and holding your team accountable for Trek's signature hospitality. This role requires strong communication and leadership to train the team, recommend services, manage costs, organize orders, and ensure efficient bike building and delivery. You will manage all service department communications and write over 50% of work orders, needing high energy and a constant learning drive to develop employees and optimize operations.

Must Have

• Lead operations for the store’s Service Center
• Accountable for workflow, staffing of mechanics, and KPIs
• Ensure every customer has the best experience
• Be the primary service advisor
• Integrate sales and service experience
• Hold team accountable for delivering Trek’s signature hospitality
• Train the team
• Engage with customers to recommend the right service
• Manage and control service costs
• Keep service orders organized
• Ensure a clean and efficient department
• Take an active lead in ensuring the right bikes are built and delivered
• Manage all communication from the Service Department to customers
• Write more than 50% of the work orders for the shop
• Comfortably lift 50lbs

Good to Have

• Great communicator
• Leader who knows how to get the best out of colleagues
• High energy
• Constant learning engine
• Ability to see the forest and the trees (strategic and detailed thinking)

Perks & Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match
• Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

Summary

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

Job Description

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success. We expect all employees to be able to comfortably lift 50lbs.