Service Technicians, Advisors, & Assemblers - Full Time / Part Time / Seasonal - Spring Season

As a Trek Service Technician/Advisor, you will be responsible for troubleshooting repairs, servicing various types of bikes, and installing accessories. You will also build relationships with customers, acting as the face of the service department. This role requires strong customer service skills, a positive attitude, and a willingness to learn new service methods and technologies to ensure flawless gear operation.

Must Have

• Troubleshoot and service various types of bikes.
• Install accessories on new bikes.
• Build strong relationships with customers.
• Provide excellent customer service and hospitality.
• Demonstrate strong communication, leadership, and problem-solving skills.
• Be self-motivated and team-focused.
• Possess impressive attention to detail.
• Eagerness to learn bicycle servicing and new technologies.

Perks & Benefits

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits:

• Flexible and fun company culture
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts