Senior Quality Control Specialist

As a Senior Quality Control Specialist, you are a strong communicator and trusted advisor who partners with Producers, Design Supervisors, Production Designers, Studio Artists, and Technical Artists to guarantee flawless delivery of creative assets. You take ownership of mitigating risks, establishing QC best practices, and ensuring consistent excellence across multiple projects. Your organizational and leadership skills allow you to balance detail-oriented reviews with a high-level perspective of production workflows.

Working as part of the content creation department, you provide strategic oversight and guidance on quality control throughout the entire production lifecycle—from project initiation to final archival. You bring senior-level expertise to complex deliverables, including large-scale video campaigns, mobile applications, interactive platforms, static creatives, HTML banners, and a wide range of digital products. You thrive in the fast-paced world of advertising, helping the team anticipate and avoid issues while raising the overall quality standard.

You will

• Oversee production compliance with standards, technical specifications, and brand guidelines.
• Conduct advanced QC checks for copy alignment, spelling, design consistency, and technical accuracy.
• Proactively identify risks in workflows and propose process improvements to minimize recurring errors.
• Deliver clear, detailed reports and present findings to stakeholders, including senior leadership.
• Represent QC in strategic meetings with producers, design supervisors, and clients when needed.
• Monitor JIRA, inboxes, and communication channels, prioritizing tasks to meet tight deadlines.
• Report project status to leadership and advise on QC resource planning.
• Mentor junior QC team members and share knowledge of best practices in production/post-production.
• Oversee final file preparation, catalog organization, and archival in collaboration with Asset Management.
• Contribute to the continuous refinement of QC processes, tools, and documentation across teams.

You have

• Advanced English level (C1 preferred in reading, writing, and conversation).
• 5+ years in advertising agencies, creative production, or post-production studios.
• Proven ability to lead QC efforts across multiple concurrent projects.
• Strong communication and negotiation skills when addressing quality issues with stakeholders.
• Expertise in video and audio editing tools (DaVinci Resolve, Premiere).
• Broad proficiency with Adobe Suite (Photoshop, After Effects, Illustrator).
• Deep understanding of asset delivery specifications, exporting standards, and cross-platform requirements.
• Strong organizational and cataloging skills with mastery of file-naming conventions.
• A refined eye for design principles and exceptional attention to detail.
• Bachelor’s degree in Design, Media Production, or a related field preferred.
• Experience mentoring or training team members is a plus.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. This is a 100% on-site role.

The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid

If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html

If U.K. based: https://www.gov.uk/consumer-protection-rights

If Costa Rica based: https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx