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R5 Labs, an innovative tech company and ServiceNow official partner, is seeking a ServiceNow CSM Consultant to lead strategic implementation and optimization projects for French-speaking clients. The role involves analyzing client needs and delivering customized solutions to enhance operational efficiency and client satisfaction in the French market. Candidates can specialize as a Senior Technical Consultant or a Business Process Consultant, focusing on Customer Service Management (CSM) solutions.

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the French market. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Summary</h3>As a ServiceNow CSM Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM) solutions.We're looking for professionals who can fill either a Senior Technical Consultant (STC) role or a Business Process Consultant (BPC) role - you don't need to have both skill sets, expertise in one area is perfectly sufficient. You'll partner directly with French-speaking clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the French market.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM modules.</li><li class="leading-relaxed">Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.</li><li class="leading-relaxed">Language: Fluency in French and English is mandatory.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">For Senior Technical Consultant (STC) Profile:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Proficiency: Strong knowledge of ServiceNow platform customization and development.</li><li class="leading-relaxed">Certifications: Certified Implementation Specialist (CIS) certifications in CSM modules highly preferred.</li><li class="leading-relaxed">Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">For Business Process Consultant (BPC) Profile:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Business Analysis: Strong expertise in business process analysis, requirements gathering, and process optimization.</li><li class="leading-relaxed">Industry Knowledge: Deep understanding of customer service operations and best practices.</li><li class="leading-relaxed">Stakeholder Management: Proven ability to work with business stakeholders to define requirements and drive adoption.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Details</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Location: France</li><li class="leading-relaxed">Start: ASAP</li><li class="leading-relaxed">Time commitment: full-time</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>Take part in one of the most strategic ServiceNow implementations in France, working with some of the most important clients in the region.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who we are is what we do.</h2>Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why should you be part of our success story?</h2>As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Summary</h2>The Payroll Associate is an entry-level role responsible for supporting day-to-day payroll operations. This position focuses on accurate data entry, record maintenance, and basic payroll processing tasks while ensuring confidentiality and compliance with payroll regulations. The role provides an excellent foundation for building a career in payroll operations.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in processing payroll data for employees</li><li class="leading-relaxed">Help maintain accurate employee records</li><li class="leading-relaxed">Verify and reconcile employee data, including salaries, hours worked, and deductions</li><li class="leading-relaxed">Assist with payroll tax calculations and filings</li><li class="leading-relaxed">Provide support to employees for payroll-related questions and issues</li><li class="leading-relaxed">Help to maintain compliance with payroll laws and regulations</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or equivalent</li><li class="leading-relaxed">1-3 year experience in a payroll support role</li><li class="leading-relaxed">Fluent in English and German.</li><li class="leading-relaxed">Basic computer skills</li><li class="leading-relaxed">Attention to detail and accuracy</li><li class="leading-relaxed">Strong organizational skills</li><li class="leading-relaxed">Ability to handle sensitive and confidential information</li><li class="leading-relaxed">Good communication skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Total Rewards</h2>Our workforce deserves fair and competitive pay that meets them where they are. 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You can view the most up-to-date job listings at Deel by visiting our careers page _.Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.We began using <a href="https://getcovey.com/product/covey-scout-ai" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> on March 30, 2025.For more information about our data protection practices, please visit our <a href="https://www.deel.com/legal/privacy-policy/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a>. You can review the independent bias audit report covering our use of Covey here: <a href="https://getcovey.com/nyc-local-law-144" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://getcovey.com/nyc-local-law-144</a>

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