ServiceNow CSM Consultant

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the French market. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!

Role Summary

As a ServiceNow CSM Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM) solutions.

We're looking for professionals who can fill either a Senior Technical Consultant (STC) role or a Business Process Consultant (BPC) role - you don't need to have both skill sets, expertise in one area is perfectly sufficient. You'll partner directly with French-speaking clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the French market.

Requirements

• ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM modules.
• Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Language: Fluency in French and English is mandatory.

For Senior Technical Consultant (STC) Profile:

• Technical Proficiency: Strong knowledge of ServiceNow platform customization and development.
• Certifications: Certified Implementation Specialist (CIS) certifications in CSM modules highly preferred.
• Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.

For Business Process Consultant (BPC) Profile:

• Business Analysis: Strong expertise in business process analysis, requirements gathering, and process optimization.
• Industry Knowledge: Deep understanding of customer service operations and best practices.
• Stakeholder Management: Proven ability to work with business stakeholders to define requirements and drive adoption.

Key Details

• Location: France
• Start: ASAP
• Time commitment: full-time

Benefits

Take part in one of the most strategic ServiceNow implementations in France, working with some of the most important clients in the region.