Job Description
- Certified Implementation Specialist (CIS) certifications in CSM modules highly preferred (for STC profile).
- Minimum 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with CSM modules.
- Excellent written and verbal communication capabilities.
- Proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
- Fluency in French is mandatory.
- Fluency in English is mandatory.
- For Senior Technical Consultant (STC) Profile: Strong knowledge of ServiceNow platform customization and development.
- For Senior Technical Consultant (STC) Profile: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
- For Business Process Consultant (BPC) Profile: Strong expertise in business process analysis, requirements gathering, and process optimization.
- For Business Process Consultant (BPC) Profile: Deep understanding of customer service operations and best practices.
- For Business Process Consultant (BPC) Profile: Proven ability to work with business stakeholders to define requirements and drive adoption.
- Take part in one of the most strategic ServiceNow implementations in France.
- Work with some of the most important clients in the region.
We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the French market. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!
Role Summary
As a ServiceNow CSM Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM) solutions.
We're looking for professionals who can fill either a Senior Technical Consultant (STC) role or a Business Process Consultant (BPC) role - you don't need to have both skill sets, expertise in one area is perfectly sufficient. You'll partner directly with French-speaking clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the French market.
Requirements
- ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM modules.
- Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
- Language: Fluency in French and English is mandatory.
For Senior Technical Consultant (STC) Profile:
- Technical Proficiency: Strong knowledge of ServiceNow platform customization and development.
- Certifications: Certified Implementation Specialist (CIS) certifications in CSM modules highly preferred.
- Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
For Business Process Consultant (BPC) Profile:
- Business Analysis: Strong expertise in business process analysis, requirements gathering, and process optimization.
- Industry Knowledge: Deep understanding of customer service operations and best practices.
- Stakeholder Management: Proven ability to work with business stakeholders to define requirements and drive adoption.
Key Details
- Location: France
- Start: ASAP
- Time commitment: full-time
Benefits
Take part in one of the most strategic ServiceNow implementations in France, working with some of the most important clients in the region.
