Customer Order Specialist
Job Description
- Verify order completeness and accuracy per Order Intake Policies.
- Monitor and communicate order status to relevant stakeholders.
- Accurately input customer purchase orders into the processing system.
- Serve as a liaison, resolving issues from order intake to invoice creation.
- Escalate issues promptly for customer satisfaction and process improvement.
- High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics.
- 2+ years experience with Vocational Education or no prior experience with Bachelor's Degree.
- Knowledgeable in SAP, SFDC, ERP systems, and MS Office Suite.
- Customer-focused professional with critical thinking and problem-solving skills.
- Excel at meeting tight deadlines, resolving escalated issues, strong organizational abilities.
- Ability to work effectively both independently and as part of a team.
- Advanced knowledge of English language.
Job Title
Customer Order Specialist
Job Description
Customer Order Specialist
As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies.
Your role:
- Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.
- Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.
- Input customer purchase orders accurately into the processing system for new bookings and change requests.
- Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.
- Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.
You're the right fit if:
- You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
- You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
- You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
- You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
- Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business
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- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.
About Us
At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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