Eleventh Hour Games

Operations Producer

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As an Operations Producer for Eleventh Hour Games, you will be responsible for enhancing the player experience and the live platform. The role requires an enthusiastic and detail-oriented individual with expertise in live operations and marketing to ensure Last Epoch remains a fantastic experience. You will work in a fast-paced, rapidly growing, fully remote studio that values initiative and passion. Excellent communication, project management, and team management skills are essential for working with a global remote team. The role involves owning day-to-day communication and escalations with stakeholders to manage cross-team initiatives, owning the pipeline, and partnering with discipline leads to determine necessary resources and timelines. You will build and maintain project plans, schedules, and roadmaps, ensuring successful releases by considering dependencies across multiple development teams. Providing transparency on project status and risks is crucial, as is communicating project status, risks, and opportunities with the production team and project leads. You will execute the design and vision of live operations and marketing projects while maintaining the in-game player experience, ensuring close communication between community management, player support, and the production team. Utilizing data-driven decision-making and analytics to identify trends and optimize game and marketing performance is also key, alongside understanding game functionality to help identify team priorities and risks, and staying current with industry trends in live operations and marketing.

What is your role?&nbsp; 
 
As an Operations Producer for Eleventh Hour Games, you will play a key role in elevating the player experience and our live platform. We are looking for an enthusiastic and detail-oriented individual who can bring their expertise in live operations and marketing to ensure Last Epoch remains a fantastic experience. The ideal candidate should be comfortable in a fast-paced, rapidly growing environment, and working in a fully remote studio that thrives on team members taking initiative and executing with passion.&nbsp;This role requires excellent communication skills, project management skills, and team management skills as you will be working with a fully remote global team. 
 Qualifications 
<ul> 
<li>3+ years in operations or production roles </li> 
<li>Professional experience in a studio with full-cycle game release&nbsp;</li> 
<li>Thorough understanding of the gaming industry, techniques and trends</li> 
<li>Professional understanding of marketing and live operations best practices&nbsp; <ul> 
<li>Plus: understanding steam store, MTX, and community</li> 
</ul> 
</li> 
<li>Sharp attention to detail and organizational skills, and ability to work and communicate effectively under pressure</li> 
<li>Ability to plan ahead, think creatively, identify issues/roadblocks, and develop plans to prevent or minimize their impact on day to day operations</li> 
<li>Good understanding of what it takes to build, track, and maintain schedules, and to drive projects to completion in a timely manner </li> 
</ul> 
 
Responsibilities: 
<ul> 
<li>Own day-to-day communication and escalation with creative and operational stakeholders in order to efficiently manage execution of cross team initiatives</li> 
<li>Own the pipeline, partner with discipline leads to determine time and people necessary to see projects through to completion. Build and maintain project plans, schedules, and roadmaps considering dependencies across multiple development teams to ensure successful releases </li> 
<li>Provide transparency on project status and risks to ensure they are properly informed of any impacts from upcoming releases</li> 
<li>Communicate frequently with the rest of the production team and project leads on project status, risks, and opportunities</li> 
<li>Carry out the design and vision of live operations team and marketing projects while maintaining the experience for players in game</li> 
<li>Ensure that the community management and player support teams are in close communication with the rest of the production</li> 
<li>Utilize data-driven decision making and analytics to identify trends and optimize game and marketing performance</li> 
<li>Understand what makes the game "work" and be able to help identify priorities and risks for the teams</li> 
<li>Stay up-to-date with industry trends and best practices in live operations and marketing </li> 
</ul> 
 
 Why Eleventh Hour Games? EHG is a fast growing studio, focused on a passion for top-down action RPGs. We value open communication, close-knit teamwork, and opportunity for ownership and growth. Our mission is to gather and empower the next generation of creators to forge extraordinary games.&nbsp; With our debut title<a rel="noopener noreferrer" href="https://lastepoch.com/">&nbsp;Last Epoch,</a>&nbsp;we are moving fast into the next round of adventure! 
<ul> 
<li>Flexible fully remote working arrangement</li> 
<li>35 paid time off days at start of year&nbsp;</li> 
<li>Dental, Vision for U.S. based employees + dependents</li> 
<li>90% paid health coverage premiums for U.S. based employees +dependents</li> 
<li>401K for U.S. based employees </li> 
</ul> 
 
EHG is an equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, please contact&nbsp;<a rel="noopener noreferrer" href="mailto:HR@eleventhhour.games">HR@eleventhhour.games.&nbsp;</a>Please note, general employment questions cannot be accepted or processed this way.

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<article class="detail-content-block detail-content-block-tasks">
 <h5 class="detail-block-title">About tonies:</h5>
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 tonies® is the world’s largest interactive audio platform for children with around 9.3 million Tonieboxes and 119 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Founded in 2013 by two fathers in Germany, where every second child now owns a Toniebox, the company is replicating its successful business model and expanding internationally. tonies brings the joy and magic of interactive audio entertainment and audio education to children around the world, with products available in over 28 countries on 4 continents and more to come. Tonieboxes have already been activated in over 100 countries. tonies offers a range of more than 1,300 Tonies figurines to be placed on top of the Toniebox and around 4,400 digital titles through mytonies (library and app) – ranging from tonies Originals productions to content from around 400 licensing partners worldwide, including Disney, Warner Bros., NBC Universal, Mattel, Marvel, Paramount, Hasbro, Universal, Sony Music and many more. With an average playtime of ~270 minutes per week it is the perfect everyday companion for little ones. tonies has more than 560 employees, achieved a group revenue of €481 million in the last fiscal year 2024 (+33% YoY) and is listed on the Frankfurt Stock Exchange (tonies SE). Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination. </div>
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 <article class="detail-content-block detail-content-block-conditions">
 <h5 class="detail-block-title">You as part of tonies:</h5>
 <div class="detail-block-description">
 At tonies®, finance is more than just numbers - it's about shaping the future of a fast-growing, global consumer brand. As part of our high-impact FP&amp;A team, you’ll play a key role in managing cash flow and optimizing our balance sheet to support strategic decisions and sustainable growth.We’re looking for a skilled and motivated Senior Financial Analyst with a focus on Cash Management and Balance Sheet to help drive financial performance, enhance our internal processes, and contribute directly to the success of the business.
 </div>
 </article>
 <article class="detail-content-block detail-content-block-conditions">
 <h5 class="detail-block-title">Your tasks and responsibilities will include:</h5>
 <div class="detail-block-description">
 <ul><li>Support budgeting, forecasting, financial planning, and ad hoc financial analyses across the finance function.</li><li>Deliver financial insights, reports, and variance analyses to guide strategic decisions, with a focus on Net Working Capital, Cash Flow, and inventory.</li><li>Optimize working capital processes (AR/AP, DSO, DPO, DIO) and ensure accurate balance sheet bookings.</li><li>Collaborate with Treasury on cash flow forecasting and with cross-functional teams to ensure financial integrity and process efficiency.</li><li>Maintain strong internal controls, support audits and compliance efforts, and drive improvements in financial systems and processes.</li></ul>
 </div>
 </article>
 <article class="detail-content-block detail-content-block-conditions">
 <h5 class="detail-block-title">What we are looking for:</h5>
 <div class="detail-block-description">
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 </div>
 </article>
 <article class="detail-content-block detail-content-block-conditions">
 <h5 class="detail-block-title">Why tonies?</h5>
 <div class="detail-block-description">
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 <article class="detail-content-block detail-content-block-conditions">
 <h5 class="detail-block-title">Good to know:</h5>
 <div class="detail-block-description">
 As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.&nbsp; We look forward to hearing from you! Esther Sommerfeld Team Lead Talent Acquisition - Central&nbsp;
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