InnoGames

Front Desk Manager

JUNIOR GAME DESIGNER FOR TRIBAL WARS

Join us as Front Desk Manager and be the central point of contact for our employees. Help providing everything they need, so they can make great games for our players. We are seeking someone that is passionate about providing the best possible service, no matter if it's about a paper clip or a new laptop. A team of specialists will have your back and take over more complex tasks.

Join us as Front Desk Manager and be the central point of contact for our employees. Help providing everything they need, so they can make great games for our players. We are seeking someone that is passionate about providing the best possible service, no matter if it's about a paper clip or a new laptop. A team of specialists will have your back and take over more complex tasks.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your mission</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Front Desk Hero – you are the central contact person for our employees for all questions and concerns.</li><li class="leading-relaxed">Whether it's a moderation kit, a pencil, or a T-shirt: you provide our employees with the necessary materials and manage them reliably.</li><li class="leading-relaxed">You are in charge of our keys and access cards.</li><li class="leading-relaxed">You are welcoming guests.</li><li class="leading-relaxed">IT support - you will take on common and standardized support tasks.</li><li class="leading-relaxed">Forgot your password or missing a charging cable? No problem, you can help right away.</li><li class="leading-relaxed">If you already bring more IT knowledge or like to learn more, you are welcome to take on more complex support requests.</li><li class="leading-relaxed">Mailroom operations - Nearly all our communication is digital, but you will organize what is left of physical mails.</li><li class="leading-relaxed">Receive and handle parcels and mail.</li><li class="leading-relaxed">Send parcels and organize courier services.</li><li class="leading-relaxed">Support organizing and conducting internal company events.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your skill set</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Training in a commercial or IT field, or equivalent experience, e.g., in hospitality, event management, or similar.</li><li class="leading-relaxed">Strong communication skills in German and English.</li><li class="leading-relaxed">Basic knowledge of IT topics, willingness and interest in taking on IT support tasks.</li><li class="leading-relaxed">Friendly and professional demeanor.</li><li class="leading-relaxed">Ability to work efficiently in an environment with regular interruptions and dynamic priorities.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus points</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity for advancement in the IT field and taking on more challenging support tasks.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your power-ups</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Learning opportunities. Level up with excellent training and development opportunities, such as e-learning, hard- or soft-skill trainings from our InnoVersity or industry conferences.</li><li class="leading-relaxed">Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.</li><li class="leading-relaxed">Compensation & Fair Play. We have career models as well as market-competitive salary in place that ensure that we treat our employees fairly.</li><li class="leading-relaxed">Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air.</li><li class="leading-relaxed">Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals prepared by our in-house canteen or cook on your own in one of our employee kitchens.</li><li class="leading-relaxed">Dynamic people. Work in an agile multicultural team – enabling you and your team to form and actively optimize work processes</li><li class="leading-relaxed">Creative processes. Feel comfortable in an atmosphere that empowers creative thinking and strong results.</li><li class="leading-relaxed">Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer.</li><li class="leading-relaxed">Company events. Participate in regular company events, e.g., wine tasting, cooking, paintball, barbecue together on our rooftop terrace.</li></ul>InnoGames (www.innogames.com) is one of the leading German developers and publishers of mobile and browser games and a certified Great Place to Work®. The Hamburg-based company was founded in 2007 and is now part of Modern Times Group (MTG). Together with about 350 employees from 40 nations, the company founders develop unique games that provide many years of fun for millions of players around the world. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, but the company is continually expanding its now 10-game portfolio across platforms and genres. Most recently, InnoGames launched Cozy Coast, a feel-good beach adventure with elaborate merge-2-gameplay and a captivating story.Excited to start your journey with InnoGames and join our team as a Front Desk Manager? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Junwei Song would be happy to answer any questions you may have.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Workato</h2>Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at <a href="http://workato.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">workato.com</a>.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why join us?</h2>Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment <a href="http://www.workato.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">along with a multitude of benefits</a> they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Business Insider</a> named us an “enterprise startup to bet your career on”</li><li class="leading-relaxed"><a href="https://www.forbes.com/cloud100/#a57477b5f941" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Forbes’ Cloud 100</a> recognized us as one of the top 100 private cloud companies in the world</li><li class="leading-relaxed"><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Deloitte Tech Fast 500</a> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</li><li class="leading-relaxed"><a href="https://qz.com/work/2053444/the-best-companies-for-working-from-home/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Quartz</a> ranked us the #1 best company for remote workers</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">**Note:</h4>The successful candidate will be required to align their working hours with US EST business hours, specifically from 6:30 PM to 3:30 AM IST.**<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2>The Customer Success Team at Workato is the frontline for developing customer champions, driving product adoption, and empowering teams to fulfill their goals so that they renew and expand. Our Emerging segment of customers represent the largest segment by volume, and are supported through a unique combination of digital-led programs, strategic 1:many initiatives, and targeted high-impact 1:1 human engagements.We are seeking an Associate Customer Success Manager, Scale to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Workato.This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Workato’s Emerging customers.In this role, you will also be responsible to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with a portfolio of approximately 250 Emerging customers to increase adoption, deepen engagement, and grow retention rates</li><li class="leading-relaxed">Work directly with Workato’s Emerging customers to help them achieve their desired outcomes and achieve success with the product.</li><li class="leading-relaxed">Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, and Workato integrations</li><li class="leading-relaxed">Resolve inbound customer requests in an efficient and powerful manner</li><li class="leading-relaxed">Proactively engage at-risk customers in strategic 1:1 engagements based on data signals, to reduce the overall level of risk for the customer base.</li><li class="leading-relaxed">Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio</li><li class="leading-relaxed">Represent the voice of the customer and influence the product development roadmap.</li><li class="leading-relaxed">Partner with Sales, Technical Consulting, and Product teams to ensure the customers' retention and maximize the account potential with an excellent customer experience</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications / Experience / Soft Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in customer-facing roles.</li><li class="leading-relaxed">Strong sense of customer empathy and being customer-centered</li><li class="leading-relaxed">Excellent interpersonal, communication, and persuasion skills</li><li class="leading-relaxed">Strong problem solving and analytical thinking skills</li><li class="leading-relaxed">Ability to collaboratively build assets and materials for customers and colleagues</li><li class="leading-relaxed">Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment</li><li class="leading-relaxed">A passion for and belief in the power of automation to drive business value</li><li class="leading-relaxed">Familiarity with integration technology landscape</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.