Likewize

Training Coordinator

Production Associate

Production Coordinator

Regional Account Manager / Regional Account Director – Montreal

Account Coordinator

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AWS Connect Engineer

Likewize is seeking a Production and Quality Trainer for its Flower Mound, TX distribution center. This role involves providing ongoing training to operations and quality department teammates, reviewing and analyzing work instructions, and recommending changes. Responsibilities also include conducting on-the-job training, documenting processes, assessing training effectiveness, and supporting the quality department. The ideal candidate will have 2+ years of manufacturing training experience and proficiency in Microsoft Office.

Mobile Phone Repair Technician

Likewize is searching for a Production and Quality Trainer to join our team at our distribution center in Flower Mound, TX. In this role, you will support operations and quality departments training needs by providing on-going training for department teammates. Review and analyze work instructions, training materials and recommend changes if needed. Responsibilities may additionally include writing/modifying/editing/reviewing Work Instructions and SOPs as required.Your day-to-day responsibilities include but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct on-the-job training for new and current teammates.</li><li class="leading-relaxed">Proficient in multiple processes with the ability to document and train to the documented process.</li><li class="leading-relaxed">Deliver tailored training to individual needs and assess effectiveness to ensure readiness.</li><li class="leading-relaxed">Work safely in accordance with company, customer, and regulatory standards; report unsafe conditions and incidents promptly.</li><li class="leading-relaxed">Assist and lead the development and documenting of the training program.</li><li class="leading-relaxed">Support in the quality department, when not performing training duties.</li><li class="leading-relaxed">Administration functions of training records, as necessary.</li><li class="leading-relaxed">Perform all other related duties as assigned.</li></ul>If you are who we are looking for, you will have the following education, skills, and/or experience.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bilingual in English and Spanish preferred.</li><li class="leading-relaxed">Some College preferred; in lieu of no college, High School diploma or GED with 5 years of relevant experience.</li><li class="leading-relaxed">Proficiency in Microsoft Office programs include Excel, Word, PowerPoint, and Outlook.</li><li class="leading-relaxed">2+ years of experience training employees in manufacturing processes.</li><li class="leading-relaxed">Strong written and verbal communication skills.</li></ul>The physical demands listed below are representative of the requirements necessary to perform the essential functions of this role. Reasonable accommodation may be made as needed.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">While performing the duties of this job, the employee is occasionally required to walk; use hands to manipulate electronic devices.</li><li class="leading-relaxed">The employee must occasionally lift and/or move up to 30 pounds.</li><li class="leading-relaxed">Specific vision abilities required by this job include close vision and the ability to adjust focus.</li><li class="leading-relaxed">Ability to sit/stand/walk for up to 10 hours per day.</li></ul>This role is in a warehouse environment and may include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exposure to warehouse dust and forklift traffic (limited).</li><li class="leading-relaxed">Working near moving or mechanical parts.</li><li class="leading-relaxed">Climate-controlled conditions.</li><li class="leading-relaxed">Exposure to low-level noise.</li><li class="leading-relaxed">Wearing required Personal Protective equipment (PPE) for extended periods.</li><li class="leading-relaxed">Working in conditions that may include noise, eye strain, and sitting on a high-top stool for extended periods of time.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Are you ready to join Likewize?</h3>At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?

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The Partner Support Team Lead oversees Brandmuscle’s client support, ensuring service levels are met across phone, email, and chat. This role involves leading a team, improving support processes, managing client implementations, and collaborating with internal departments. The leader will also track performance, provide coaching, and offer training to team members, focusing on effective, results-oriented support for individual franchisees and dealers.

Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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