McDonald's Corporation

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As the Senior Manager - Chapter Lead, Digital Backend, you will lead the API software engineering team, guiding them to achieve functional expertise and deliver high-quality services. You'll be responsible for managing the team, supporting their career growth, and implementing software engineering practices to improve code quality. This includes promoting DevOps and Test & Learn cultures, fostering professional development, and defining quality and testing standards. You will collaborate with Product Managers, Tech Leads, and Senior Tech Leads to source talent and develop resourcing forecasts. Furthermore, you will build community and knowledge-sharing opportunities and drive continuous improvement in delivery speed, quality, and innovation.

Business Technical Analyst

<div><h2 class="title">Company Description</h2></div><div class="wysiwyg">McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.&nbsp;&nbsp;McDonald’s Global Technology is here to power tomorrow’s feel-good moments.&nbsp;&nbsp;That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. &nbsp;&nbsp;We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.&nbsp;Check out the McDonald’s  <a href="https://medium.com/mcdonalds-technical-blog">Global Technology Technical Blog</a> to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.&nbsp;</div></section><section class="job-section" id="st-jobDescription"><div><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities">Senior Manager – Chapter Lead, Digital Backend, reports to Director of Engineering, Digital Backend Chapter. As the leader of our API software engineering team, you will be responsible for guiding the team in achieving functional expertise and delivering high-quality services for our mobile, web, and third-party integrations. This is an exciting opportunity for you to play a critical role in transforming our digital backend services, working closely with our Technical Leads, MCX, and Architecture teams.Accountabilities &amp; Responsibilities:<ul><li>Support the hiring and management of our digital backend services technology software engineering team, being a critical participant in their career growth.</li><li>Provide the team with a roadmap in implementing software engineering practices for higher code quality.</li><li>Help your team become better software developers and prepare them for bigger challenges.</li><li>Be a practitioner and evangelist of DevOps, Test and Learn cultures.</li><li>Drive professional development through technology, skill sets and tools to foster professional growth among our software engineers, resulting in improved productivity and high-quality outputs.</li><li>Drive individual performance evaluations by defining standards and conducting assessment, as well as gathering feedback from Tech Leads and other stakeholders.</li><li>Define quality and testing standards (e.g., attributes of well written code, test frameworks to use, measures of quality, etc.).</li><li>Support Product Managers, Tech Leads and Senior Tech Leads in sourcing the right technical talent for squads and matching skill needs with capacity.</li><li>Develop resourcing forecasts for software engineers assigned to digital backend technology projects.</li><li>Define skillsets and identify libraries, tooling and frameworks that improve engineering productivity.</li><li>Build community and knowledge sharing opportunities within the different engineering chapters.</li><li>Lead efforts to drive continuous improvement in delivery speed, quality, value and applied innovation.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.</li><li>7+ years of C Sharp, Java, or similar software development experience, with knowledge of Agile software development process.</li><li>Experience in partnering with product and program management teams.</li><li>A bachelor's degree in computer science or equivalent combination of technical education and work experience.</li><li>Must be able to clearly articulate goals, expectations, and provide feedback to team members. Strong communications skills are required to build trust and foster collaboration within the chapter, as well as facilitate effective communications with stakeholders outside of the team.</li><li>Knowledge of professional software engineering practices &amp; best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.</li><li>A deep understanding of the technical aspects of software development including coding languages, software architecture, database design, and other technical areas relevant to the team’s work.</li><li>Proficiency in goal setting, prioritization, delegation, and performance management. Ability to motivate team members and create a positive team culture.</li><li>Ability to navigate complex matrix organization structures.</li></ul>&nbsp;#LI-Hybrid</div></section>

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The Customer Support Representative will be responsible for taking ownership of customer issues and seeing them through to resolution. This includes researching, diagnosing, and troubleshooting system issues. The role involves following standard procedures for escalating unresolved issues, understanding application functionality, performing data analysis, and preparing reports. The representative will also need to log issues, prioritize tasks, and document technical knowledge.

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<div>About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.</div><div><h2>This role is in office in West Chester, Ohio.&nbsp; The shift is 10 a.m. to 7 p.m.&nbsp;</h2> &nbsp; &nbsp; Key Responsibilities <ul> <li>Taking ownership of customer issues reported and seeing problems through to resolution</li> <li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues</li> <li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li> <li>Ability to understand the application both functionally and technically</li> <li>Performing data analysis: Performing data analysis and modeling future data integration structures</li> <li>Refer to internal database or external resources to provide accurate tech solutions</li> <li>Ensure all issues are properly logged</li> <li>Prioritize and manage several open issues at one time</li> <li>Prepare accurate and timely reports and log filtering</li> <li>Document technical knowledge in the form of notes and manuals&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li> </ul> Skills and Experience <ul> <li>Experience as an Application Support Engineer, Integration Support</li> <li>Working knowledge of SQL, Databases &amp; basic network configuration,- Optional</li> <li>Knowledge in DB, APIs and Postman- Optional&nbsp;</li> <li>Coding skills are a huge plus point (JavaScript, Java)-- Optional&nbsp;</li> <li>Previous experience in application, production or product support in Integration</li> <li>Ability to learn and master employer-specific software</li> <li>Complex problem solving</li> <li>Written and verbal communication skills</li> <li>Ability to diagnose &amp; address application issues</li> <li>Candidates should be ready for rotational shift</li> </ul> Perks and Benefits <ul style="font-weight: 400;"> <li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Competitive compensation and generous stock options  &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1">100% employer-paid top-of-the-line medical, dental and vision coverage &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1">Great benefits including unlimited PTO, parental leave and free snacks and beverages &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1">The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{&quot;134225954&quot;:true,&quot;134225961&quot;:false,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper   &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{&quot;134225954&quot;:true,&quot;134225961&quot;:false,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1">Work on the latest and coolest technologies – everything is home-grown and built ground-up  &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{&quot;134225954&quot;:true,&quot;134225961&quot;:false,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1">A dynamic work environment with a strong sense of community and collaboration  &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{&quot;134225954&quot;:true,&quot;134225961&quot;:false,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1">The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{&quot;134225954&quot;:true,&quot;134225961&quot;:false,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1">Exciting opportunities for career growth and development  &nbsp;</li> </ul> Current Tekion Employees – Please apply via Greenhouse Internal Job Board</div><div>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.&nbsp; For more information on our privacy practices, please refer to our Applicant Privacy Notice <a style="font-size: 14px;" href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.</div></div>

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