Senior Agent, Customer Service (Polish Speaker)

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As a Senior Agent, Customer Service (Polish Speaker) at OKX, you will be the primary point of contact for global customers, addressing their inquiries and resolving issues in real-time across multiple channels (email, chat, voice, social media). You will be responsible for handling complaints and feedback related to products, platforms, and services, liaising with internal and external stakeholders. Maintaining a strong understanding of company products and building relationships with partners are key aspects of this role.

<div><div data-page-id="RpoEdRXrWoavx2xJ5CPu6mmysBc" data-lark-html-role="root" data-docx-has-block-data="false">
<div class="ace-line ace-line old-record-id-Y9usd0Vc5oLuEZxvabeuEyXOsih">
<div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb">Who We Are</div>
<div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb">At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.</div>
<div class="ace-line ace-line old-record-id-Y9usd0Vc5oLuEZxvabeuEyXOsih">We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.</div>
</div>
</div>
About this job:
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You’ll Be Doing:
<ul>
<li>Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.</li>
<li>Liaising with both internal &amp; external stakeholder e.g. product managers &amp; the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.</li>
<li>Maintaining a working knowledge of company products to effectively communicate with customers.</li>
<li>Creating and maintaining strong relationships with company partners and external stakeholders.</li>
<li>Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.</li>
</ul>
What We Look For In You:
<ul>
<li>Diploma from college or above, related to any major.</li>
<li>A minimum of 2 years' experience as a social media agent, customer service, or a similar role.</li>
<li>Excellent command of spoken and written English AND Polish.</li>
<li>Ability to work independently in a fast-paced environment.</li>
<li>Willingly to work according to given schedule to support 24x7 operations.</li>
<li>Strong people skills: Ability to navigate difficult situations and stay calm under pressure.</li>
<li>Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.</li>
<li>Excellent time management: ability to multi-task to solve issue for Customers, while managing time.</li>
<li>Quick learner: ability to ramp up quickly and act on feedback constructively.</li>
</ul>
Nice to Haves:
<ul>
<li>Working knowledge of CRM tools, such as Zendesk.</li>
<li>Familiar with crypto/finance-technology industry</li>
<li>Experience working with teams across global offices and time zones.</li>
<li>Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.</li>
<li>Call center customer service-related work experience is preferred.</li>
</ul>
Why Join Us?
<ul>
<li>Competitive remuneration package</li>
<li>Yearly Performance Bonus</li>
<li>Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.</li>
<li>Employee engagement, recognition and appreciation program.</li>
<li>Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.</li>
</ul></div>

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Explore gaming industy jobs in one of the leading Game Studios.

Senior Site Reliability Engineer - DGX Cloud

<div data-automation-id="jobPostingDescription" class="css-4r17ng">We are now looking for a System Software Application Engineer in our Taiwan, Taipei Office!NVIDIA is leading the way into the high-growth areas of High-Performance Computing, Artificial Intelligence, and Computer Gaming. The company is pushing for the technology in all areas. We are looking for System Application Engineer to engage with partner developing systems with NVIDIA solutions targeting the best performance and power efficiency. You'll find the work is exciting, interesting, and meaningful to work for NVIDIA leading solutions into Notebook partners platform.What you’ll be doing:<ul><li>Work with customers to provide deep technical assistance in NVIDIA software requirements into customer platforms</li><li>Assist to achieve fully optimized design with NVIDIA products and provide customer feedback as to product features and software improvement</li><li>Joining activities of customers platform development, including bring up and feature validation, VBIOS customization and release</li><li>Working on customers issues analysis and root-causing</li><li>Required tools development cross NVIDIA product segments if needed</li></ul>What we need to see:<ul><li>BS or MS degree in Computer Science/Computer Engineering/Electrical Engineering or a related degree field</li><li>5+ years of significant system software development experience.</li><li>Good knowledge of x86 or ARM System Architecture.</li><li>Familiar Linux skill/operation.</li><li>Experiences on SBIOS features developing specific for platforms. (ACPI will be plus)</li><li>Experiences on Embedded Controller firmware features developing specific for Notebook platforms are plus</li><li>Skills of C++/ Python/ VB/ Linux Shell programming are strongly plus</li><li>Familiar with Modern Notebook system architecture, microprocessor and feature block implementations (Audio, Camera, Sensor, etc)</li><li>Excellent communication skills, flexible in task assignments and working under pressures</li></ul>Ways to stand out from the crowd: <ul><li>Strong oral &amp; written communication skill (both English and Chinese)</li><li>Self-motivated and eager to learn</li></ul>NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us. If you're creative and autonomous, we want to hear from you! We are an AA/EEO/Veterans/Disabled employer.</div>

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