Ramp

Lead, Customer Experience

Software Engineer | iOS

Business Operations | International

Senior Product & Partnerships Compliance Lead

Product Partnerships | Financial Products

Senior Product Partnerships Manager

Account Manager, Growth

Senior Software Engineer | Forward Deployed

Senior Applied Scientist | Credit Risk

Ramp is seeking a dedicated Customer Experience Lead to support customers and team as they scale. This role is ideal for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve the product. You will be crucial in developing your team to perform at their best. Responsibilities include managing a team of agents, enhancing performance through coaching and feedback, building a positive team culture, and contributing to workforce management. You will also leverage data to provide insights to product teams, refining processes and improving customer experience.

Account Executive, Public Sector

<p class="my-4 text-gray-700 leading-relaxed"><strong>About Ramp</strong></p><p class="my-4 text-gray-700 leading-relaxed">Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.</p><p class="my-4 text-gray-700 leading-relaxed">Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.</p><p class="my-4 text-gray-700 leading-relaxed">Ramp has been named to Fast Company’s <a href="https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Most Innovative Companies</a> list and LinkedIn’s <a href="https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Top U.S. Startups</a> for more than 3 years, as well as the Forbes <a href="https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Cloud 100</a>, CNBC <a href="https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Disruptor 50</a>, and TIME Magazine’s 100 <a href="https://time.com/collection/time100-companies-2023/6285147/ramp/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Most Influential Companies</a>.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2><p class="my-4 text-gray-700 leading-relaxed">Ramp is seeking a dedicated Customer Experience Lead to support our customers and team as we scale. This role is perfect for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve our product. You will play a crucial role in developing your team to perform at their best.</p><p class="my-4 text-gray-700 leading-relaxed">In this role, you will manage a team of agents, enhancing their performance through regular coaching, and feedback while building a positive team culture. You will contribute to workforce management processes to ensure optimal coverage and meet SLA targets. Leveraging data and tools, you will provide valuable insights to our product teams, helping to refine processes and improve the customer experience. Your efforts will ensure that customer feedback and needs are integral to our ongoing operations and product development.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Foster a positive team culture by inspiring and motivating agent teams through regular meetings, feedback, recognition programs, and team-building activities</li><li class="leading-relaxed">Monitor team performance metrics, provide coaching, and implement process improvements to optimize efficiency and effectiveness</li><li class="leading-relaxed">Manage workforce strategies to ensure multi-channel coverage, equitable distribution, and achievement of SLA goals</li><li class="leading-relaxed">Identify opportunities to automate, optimize, and refine processes, managing changes to help scale Customer Experience operations as Ramp grows</li><li class="leading-relaxed">Manage a robust Quality Assurance program, ensuring excellence in customer service through meticulous case grading, insightful QA sessions, performance trend analysis, and targeted documentation to bridge knowledge gaps</li><li class="leading-relaxed">Collaborate with product operations to reduce customer friction and create smoother operational workflows, enhancing overall usability and efficiency</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Need</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 3 years of experience in a technical support role</li><li class="leading-relaxed">Minimum 2 year of experience in a leadership role</li><li class="leading-relaxed">Desire for ownership and growth in role over time</li><li class="leading-relaxed">Excellent verbal and written communication skills</li><li class="leading-relaxed">Ability to juggle multiple tasks through effective time management and prioritization</li><li class="leading-relaxed">Ability to fearlessly navigate giving and receiving feedback to managers and peers</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice-to-Haves</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in a FinTech startup environment</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits (for U.S.-based full-time employees)</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">100% medical, dental & vision insurance coverage for you</li><li class="leading-relaxed">Partially covered for your dependents</li><li class="leading-relaxed">One Medical annual membership</li><li class="leading-relaxed">401k (including employer match on contributions made while employed by Ramp)</li><li class="leading-relaxed">Flexible PTO</li><li class="leading-relaxed">Fertility HRA (up to $5,000 per year)</li><li class="leading-relaxed">WFH stipend to support your home office needs</li><li class="leading-relaxed">Wellness stipend</li><li class="leading-relaxed">Parental Leave</li><li class="leading-relaxed">Relocation support to NYC or SF</li><li class="leading-relaxed">Pet insurance</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Other notices</h2><p class="my-4 text-gray-700 leading-relaxed">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://ramp.com/legal/applicant-privacy-notice" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Ramp Applicant Privacy Notice</a></p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Applied materials 

Senior Data Architect

Field Service Engineer

Glocomms

InfoSec Operations Engineer

Senior Software & Platform Engineer

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Applied Material’s Global Information Services (GIS) organization is seeking a strategic and technically skilled Senior Data Architect. This role involves leading the design and implementation of scalable, high-performance data architectures for critical operations and strategic data initiatives across various data ecosystems, including R&D, supply chain, customer delivery, and services. The architect will work cross-functionally to advance data management practices, ensure data quality and governance, and enable analytics and AI/ML capabilities throughout the enterprise.

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

Hardware/Product Development Engineer, PLM - (E5)

Manager V, Customer Engineer - Eastern, US - (M5)

Global Product Support Engineer

Operations Manager

Financial Analyst - (B3)

Manager - Global Rewards

Customer Support Technician

Product Marketing IV, Pricing - (B4)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job ID</h2><p class="my-4 text-gray-700 leading-relaxed">R2515152</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2><p class="my-4 text-gray-700 leading-relaxed">Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible a Better Future.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2><p class="my-4 text-gray-700 leading-relaxed">Salary: $148,000.00 - $203,500.00</p><p class="my-4 text-gray-700 leading-relaxed">At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a href="https://hrportal.ehr.com/applied/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">benefits</a>.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Summary</h2><p class="my-4 text-gray-700 leading-relaxed">Consistently ranked among Computerworld’s 100 Best Places to Work in IT, Applied Material’s Global Information Services (GIS) organization offers an exciting place for its employees to succeed. We are seeking a strategic and technically skilled Senior Data Architect to lead the design and implementation of scalable, high-performance data architectures supporting critical operations and strategic data initiatives across Applied Materials data ecosystems —from R&D to supply chain, customer delivery and services. This role will work cross-functionally to advance data management practices, ensure data quality and governance, and enable analytics and AI/ML capabilities across the enterprise.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and maintain a robust, secure, and scalable data architecture aligned with enterprise and digital transformation strategies.</li><li class="leading-relaxed">Define conceptual, logical and physical data models for structured and unstructured data from enterprise systems to support research, metrology, labs, ERP, MES, finance, corporate, PLM, and IoT systems.</li><li class="leading-relaxed">Architect, and identify data and process standardization opportunities with data across labs, research, design tools, manufacturing facilities, supply chain systems, finance systems, manufacturing systems, ERP, PLM, home grown applications and external partners.</li><li class="leading-relaxed">Enable data governance practices for critical business data to ensure metadata management, master data consistency, lineage tracking, and compliance with SEMI and industry regulations.</li><li class="leading-relaxed">Partner with application and enterprise architecture teams with the adoption of modern cloud-based data platforms (e.g., Databricks, Azure) and big data technologies to support analytics, AI/ML use cases.</li><li class="leading-relaxed">Collaborate with data engineers, business analysts, data scientists, enterprise architects, domain SMEs, and operational teams to understand requirements and translate them into data architecture strategies.</li><li class="leading-relaxed">Establish data architecture frameworks, standards, and policies tailored to the semiconductor domain’s complexities and scale.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s or Master’s degree in computer science, Information systems, or a related field.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8–12 years of experience in enterprise data architecture, preferably within semiconductor, electronics, or manufacturing domains.</li><li class="leading-relaxed">Preferred experience with Semi industry-specific systems</li><li class="leading-relaxed">Knowledge of semiconductor processes, manufacturing, supply chain, and data-intensive engineering environments.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technical Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must have string expertise in data architecture and modeling (relational, NoSQL)</li><li class="leading-relaxed">Must be proficient in big data and modern data platforms: Databricks, Hadoop</li><li class="leading-relaxed">Understanding with ETL/ELT tools like Informatica or DataStage</li><li class="leading-relaxed">Experience with enterprise reporting tools, Tableau, PowerBI.</li><li class="leading-relaxed">Familiarity with SAP systems and integration strategies.</li><li class="leading-relaxed">Hands-on experience with data governance tools and frameworks. Ex: Informatica, Collibra, Alation</li><li class="leading-relaxed">Familiarity with cloud services (Azure, AWS, or GCP).</li><li class="leading-relaxed">Understanding of AI/ML data workflows</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Soft Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication and stakeholder management across technical, business and project management teams</li><li class="leading-relaxed">Strategic thinker with hands-on technical execution ability.</li><li class="leading-relaxed">Strong analytical and problem-solving skills.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">TOGAF, DAMA, or other architecture/data management certifications.</li><li class="leading-relaxed">Certification in data governance, Informatica, Cloud, AI/ML or SAP data tools preferred.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Time Type:</strong> Full time</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Employee Type:</strong> Assignee / Regular</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Travel:</strong> Yes, 10% of the Time</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Relocation Eligible:</strong> No</p><p class="my-4 text-gray-700 leading-relaxed">The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.</p><p class="my-4 text-gray-700 leading-relaxed">For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.</p><p class="my-4 text-gray-700 leading-relaxed">Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p><p class="my-4 text-gray-700 leading-relaxed">In addition, Applied endeavors to make our <a href="https://www.appliedmaterials.com/us/en/careers.html" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers site</a> accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations</em>Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.