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Senior Hardware Quality Engineer (NPI)

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As a Senior Hardware Quality Engineer (NPI) at WHOOP, you will collaborate with various teams to ensure new products meet quality standards throughout the launch phases. Responsibilities include risk assessment, reporting quality status, partnering with peer teams for data-driven risk mitigation, defining and delivering NPI quality deliverables, managing NPI quality program schedules, leading root cause analysis, establishing QMS systems, and supporting sustaining product quality activities. This role requires 30% travel domestically and internationally. This role requires an individual to make sure new products set the standards of quality in the industry in terms of hardware build quality and user experience.

Overnight Operations Manager

<div>At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.</div><div><br></div><div>As a Senior Hardware Quality Engineer (NPI) you will work closely with WHOOP Hardware</div><div>Engineering, Manufacturing, Supply Chain &amp; Operations, and internal Quality teams as you will</div><div>be responsible for new products that meet quality requirements at each phase and launch</div><div>without major/critical quality issues. You will engage in internal and external business partners to</div><div>deliver key artifacts, such as Design Failure Mode &amp; Effects Analysis (DFMEA), Critical to</div><div>Quality (CTQ), DFx, and New Unique Different and Difficult (NUDD).</div><div class="section page-centered"><div><h3>RESPONSIBILITIES:</h3><ul class="posting-requirements plain-list"><ul><li>Organize and assist with the execution of risk assessment on equipment, GR&amp;R, assembly process, and customer use case to meet rigorous quality standards</li><li>Represent quality and report status and risk mitigation in NPI Program Reviews</li><li>Partner with peer teams such as Manufacturing, Supply Chain and Test Engineering to drive data-driven risk mitigation/strategy</li><li>Report in program reviews and top-level quality performance reviews/dashboards</li><li>Define NPI quality deliverables and deliver in collaboration with stakeholders in Hardware Engineering, Supply Chain, Manufacturing, Deployment, and Global Support Services</li><li>Manage NPI quality program schedule and respective engagement planning</li><li>Participate in NPI phase gate reviews to ensure quality requirements are met</li><li>Facilitate and lead root cause analysis by using quality tools and corrective/preventive action concepts to resolve high risk/high impact problems/nonconformities</li><li>Drive on After Actions Review for improvement</li><li>Establish Whoop QMS system and drive essential processes and quality plans</li><li>Help to set right metrics to measure NPI product quality success criteria</li><li>Centralize all quality function requirements</li><li>Support sustaining product quality activities</li><li>30% travel domestically and internationally to partners, suppliers, and contract manufacturers</li></ul></ul></div></div><div class="section page-centered"><div><h3>QUALIFICATIONS:</h3><ul class="posting-requirements plain-list"><ul><li>Advanced degree(s) in Engineering, Mechanical, or EE</li><li>Technical in Electrical components and Mechanical in wearable electronics (i.e battery, sensors, motors, PCBAs, metal fabrication, plastics, etc.)</li><li>Minimum 5 years’ in NPI product quality role in consumer electronics and/or wellness/fitness, High-Tech, medical industries</li><li>Strong ability to communicate ideas or viewpoints supported by objective data to influence all levels of the organization to develop and launch products that set the standards of quality in the industry in terms of hardware build quality and user experience</li><li>Six Sigma Green Belt</li><li>ASQ Certified Quality Engineer</li><li>Familiar with ISO 9001 Quality Management System Standards</li><li>Experienced in statistical data analysis</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><i><b style="font-size: 10.5pt;">This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.</b><b>&nbsp;</b></i></div><div><br></div><div><i style="font-size: 15px;">Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.</i></div><div><br></div><div><i style="font-size: 15px;">WHOOP is an Equal Opportunity Employer and participates in&nbsp;</i><a href="https://www.e-verify.gov/"><i style="font-size: 15px;">E-verify</i></a><i style="font-size: 15px;">&nbsp;to determine employment eligibility.&nbsp; It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

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<div><p><strong>About Moloco:</strong></p> <p>Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms.&nbsp;</p> <p>That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.</p> <p>An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We <a href="https://www.inc.com/profile/moloco">ranked in the top 10%</a> of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the <a href="https://www.bintelligence.com/posts/46-leading-cloud-computing-companies-products-and-services?=8">Stratus Award for 2023</a>. In 2023, we received <a href="https://cloud.google.com/blog/products/devops-sre/devops-awards-2022-winner-moloco">Google’s Cloud DevOps Dreamers Award</a>, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified <a href="https://www.greatplacetowork.com/certified-company/7039683">Great Place to Work</a>! Check us out on <a href="https://www.glassdoor.com/Reviews/Moloco-Reviews-E1694965.htm">Glassdoor</a> and be sure to get an inside look at working at Moloco on <a href="https://www.instagram.com/molocolife/">Instagram</a>, <a href="https://twitter.com/MolocoLife">Twitter</a>, and <a href="https://youtube.com/@molocolife">YouTube</a>.</p> <p>Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.</p> <p>Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.</p> <p>Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!</p></div><div><p><strong>The Opportunity:&nbsp;</strong></p> <ul> <li><strong>Conducting deep-dive analysis or experimentation to influence R&amp;D decisions and strategies:&nbsp;</strong>analyzing large datasets, developing and conducting experiments and identifying actionable insights that enable us to improve Moloco’s complex ML and bidding system to drive performance for customers.&nbsp;</li> <li><strong>Building the right metrics to measure campaign health:&nbsp;</strong>improving campaign performance monitoring by establishing the right metric framework, and understanding cause-and-effect relationships across drivers</li> <li><strong>Evaluating ads system health:&nbsp;</strong>understanding changes and drivers of our complex systems, and diagnosing issues through a set of input/output metrics of each component.</li> </ul> <p><strong>How Do I Know if the Role is Right For Me?&nbsp;</strong></p> <ul> <li>Experience in a tech lead role, responsible for elevating the quality of work across a data science organization.</li> <li>Strong communication with a technical background – this is a highly collaborative role, central to many functions here at Moloco.&nbsp;</li> <li>Distinctive problem-solving skills, ability to articulate product questions, pulling data from large datasets and using statistics to arrive at a recommendation; ability to manage multiple projects at the same time.&nbsp;</li> <li>Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks and always pay attention to detail to translate analysis results into business recommendations.&nbsp;</li> <li>Statistics: strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis techniques such as regression or linear models.</li> <li>Programming: experience with Python, R or other scripting language, and database language (e.g. SQL) or data manipulation (e.g. Pandas, Dplyr).</li> <li>Ability to build positive relationships within the DS team and with our stakeholders, and work effectively with cross-functional partners in a global company.</li> <li>10+ years of work experience (industry or postgraduate) in data science related fields.</li> <li>Bachelor’s, Master’s and/or PhD in a quantitative discipline (e.g. Statistics, Operations Research, Bioinformatics, Economics, Computational Biology, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering).</li> <li>People management experience is a plus.</li> </ul></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><strong>Our Compensation And Benefits (for United States Residents Only)</strong></p> <p>In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.</p></span></div></div><p class="body body--medium">Base Pay Range:</p><p class="body">$203,200 - $280,000 USD</p></div><div class="pay-range"><div class="description"><div class="body"><span><p><strong>Our Compensation And Benefits (for United States Residents Only)</strong></p> <p>In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package. This position is classified as non-exempt and is eligible for overtime pay.</p></span></div></div><p class="body body--medium">Base Pay Range:</p><p class="body">$203,200 - $280,000 USD</p></div></div><div><p><strong>Moloco Thrive: Benefits and Well-Being:</strong></p> <p>We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click <a href="https://docs.google.com/document/d/1U5mJtGnvlaEZT7rcfJ8TDw9AdMfVhnbBBUR7MNu2nkA/edit">here</a>.&nbsp;</p> <p><strong>Moloco Values</strong></p> <ul> <li><strong>Lead with Humility: </strong>Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.&nbsp;</li> <li><strong>Uncapped Growth Mindset: </strong>We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.&nbsp;</li> <li><strong>Create Real Value: </strong>We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.&nbsp;</li> <li><strong>Go Further Together: </strong>We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.&nbsp;</li> </ul> <p><strong>Additional Resources:&nbsp;</strong></p> <ul> <li><a href="https://www.moloco.com/blogs">Moloco Company Blog</a>&nbsp;</li> <li><a href="https://www.moloco.com/leadership">Moloco Leadership</a></li> <li><a href="https://www.moloco.com/newsroom">Moloco Newsroom</a>&nbsp;</li> </ul> <p><strong>Equal Opportunity:&nbsp;</strong></p> <p>Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.</p> <p><strong>Candidate Privacy Notice:</strong></p> <p>Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our <a href="https://docs.google.com/document/d/18jfQsQg2tgBTQLyEK2d-EPtNMMpgZaguTrpcB-wgHLg/edit">Candidate Privacy Notice</a>.</p></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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