Technical Infrastructure Associate, Research Operations

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers its members to perform at their highest level by providing a deep understanding of their bodies and daily lives.

As the Technical Research Operations Associate, you will own the infrastructure that makes research at WHOOP Labs possible, including proprietary internal and 3rd party platforms. In owning the Lab’s tools, you will work closely with internal development teams to unlock the lab’s ability to execute research using prototype devices and custom data collection tools. You will also collaborate with other members of the WHOOP Labs Research Operations team to identify opportunities for continuous improvement and process optimization (e.g. dashboards, automations).

This role is based in the WHOOP office located in Boston, MA. Candidates must be prepared to work in person in the WHOOP office 5 days each week.

RESPONSIBILITIES:

• Own management of all operations platforms used by the WHOOP Labs team
• Manage device troubleshooting and bug reporting for prototype testing, coordinating with research execution staff to evaluate impact and escalating to engineering teams as needed
• Work closely with the Research Platform Manager to identify and prioritize improvements, feature development, and long-term tooling strategy based on lab needs and feedback.
• Own the design, development, and maintenance of lab performance metrics. Implement dashboards and data visualizations to track key outcomes, ensuring stakeholders have access to accurate and actionable insights.
• Build and maintain the technical infrastructure that supports data collection and reporting. Examples include Jira configurations, tool integrations, and automation pipelines that streamline lab operations.
• Support the WHOOP Labs Research Operations and Execution teams by regularly gathering feedback on any pain points related to the tools/systems you own and identifying future improvements that address those challenges
• Report progress regularly and present findings to department heads
• Support vendor identification and procurement for new software or other tools
• Report to the Director of Human Subjects Research

REQUIREMENTS:

• Bachelor’s Degree from an accredited university
• 2-3 years of experience with research operations, analytics, data science, or a related field
• Strong technical literacy, enthusiastic about learning and managing new platforms and devices
• Strong interpersonal communication skills
• Strong attention to detail
• Ability to manage multiple projects and priorities at once, and help other team members prioritize related asks
• Prior experience with Agile planning, Jira, and Confluence a plus

This role is based in the WHOOP office located in Boston, MA. Candidates must be prepared to work in person in the WHOOP office 5 days each week.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.