This is an opportunity to work as part of the Sporting Solutions Helpdesk for the benefit of wholesale clients and core business. The primary responsibility will be to enhance the service to current partners from a First Line Support Analyst trading perspective, across a variety of mediums.
The Person
Ideally, we would like someone with;
The Role
The First Line Support Analyst position is wide reaching in remit and has its fundamentals based in two key areas:
Firstly, the provision of first line, helpdesk support to wholesale partners subscribing to Sporting Solutions services. To monitor a variety of communication mediums used by wholesale partners such as Skype and email, adhering to several operational KPI’s, to ensure a high level of service through instantaneous response and support. The chosen candidate will be charged with raising more complex issues surrounding bugs and service modifications with relevant technical teams through in-house reporting software such as Jira and Slack.
Secondly, the individual will play a part in ensuring that ‘Operationally’, traders are given all the necessary technical support to ensure they can get their event and prices to market without incident. Within this framework, the chosen candidate will be responsible for monitoring and influencing the lifecycle of a sports event comprising; Event creation > Pre-match pricing > Market Monitoring > In-play trading > Settlement > Post event analysis/database records.
We need someone to;
What we’re looking for
Extra marks if you have
What we offer