Job Description
The Account Manager will support the VP of Business Transformation in delivering on the account, ensuring on-time delivery and excellent execution by managing capabilities and the team. This role involves driving internal and external collaboration with clients and partners. Responsibilities include spearheading brand strategy, client communication, meeting revenue goals, recommending new projects, and staying updated on industry and technology trends. The Account Manager will also lead and motivate internal teams and build strong client relationships.
Good To Have:
- Talented in storytelling and delivering engaging presentations
- Excellent interpersonal and relationship-building skills
Must Have:
- 4-5 years in client account management in SEO, Web, Content, marketing.
- Excellent written and verbal communication skills.
Expectations:
To drive innovation and be the uniting factor for the clients and their goals across services
Description:
The purpose of this role is to support the VP - Business Transformation in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.
Experience required:
4-5 years of professional experience in managing and growing client accounts in SEO, Web, Content, marketing domain (preferably).
Responsibilities:
- Spearheading the brand strategy, client communication and collaboration between Web, SEO, Content and Direct Marketing teams
- Define, maintain, and evolve the overall brand strategies ensuring timely execution and delivery backed up with regular insights, analysis, and reports
- Ability to consistently meet or exceed revenue goals or targets alongside setting up a list of KPIs to track for each client
- Time to time recommend, design and implement new projects to improve clients digital footprint
- Solid knowledge of new industry as well as digital technology trends
- Ability to make decisions based on clear priorities and driving value through innovation with better and different ways of working
- Effectively navigate through ambiguity and complexities related to client management and build a strong, long-lasting customer relationship
- Ability to partner collaboratively with other functional areas within the company, maintaining updated knowledge of company products and services and upselling them time to time
- Passion for technology as an enabler for customer and company growth
- Effectively lead and motivate the internal Web, SEO, Content and G&A teams as well as managers to deliver the best quality of work and #CreateASchbang
- Strong troubleshooting and problem solving skills with a 'can do' attitude while collaborating with internal departments to facilitate client need fulfilment
Skills required:
- Excellent written and verbal communication skills
- Talented in storytelling and delivering engaging presentations
- Excellent interpersonal and relationship-building skills
- Analytical mind and problem-solving attitude.
- Polished business communication with effective time management skills
- Proficiency in fundamental MS Office software
- At least 2 years of experience using any 2 CMSs and at least 1 e-commerce platform (eg: Shopify, Magento)
- Great team skills with the ability to collaborate with senior leadership
- Ability to multi-task and work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.
- Knowledge and understanding of the technical implementations and API documentation
- Google Analytics Power User
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