Account Manager

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay.

It is important for us that you have:

• 1–3+ years of experience in account management or B2B sales, preferably within the iGaming industry
• Strong communication, organizational, negotiation, and analytical skills
• Fluency in English (additional languages are an advantage)
• Proficiency in CRM tools (e.g., Asana, Salesforce) and strong Excel and data reporting skills
• Willingness to travel occasionally for industry events or client visits

You will be responsible for:

• Acting as the main point of contact for a portfolio of B2B clients
• Building and maintaining strong, long-term client relationships with a focus on satisfaction, retention, and account growth
• Overseeing onboarding, integration, and the full lifecycle management of partner accounts
• Working closely with internal departments such as Sales, Product, Legal, and Finance to ensure client needs are met
• Identifying opportunities for upselling and cross-selling to help drive revenue growth
• Tracking and reporting client performance and KPIs and managing contract accuracy and renewals

We offer:

• Remote work (EU)
• Meeting hub in Warsaw, Poland
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Support in professional growth during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation