Account Manager

We are looking for a talented Account Manager to be based from our Paris office.  You will be the cornerstone of our client success strategy. You will play a critical role in helping our clients harness the power of data to make strategic decisions. You’ll cultivate meaningful relationships with key stakeholders, ensuring they get maximum value from our research solutions while contributing to long-term business success and champion an outstanding customer experience from the inside out. 

Key Responsibilities 

• Act as the primary point of contact for all matters relating to assigned customer accounts. 

• Driving revenue growth while maximizing profit / contribution on key accounts 

• Develop and nurture strong, long-lasting relationships with key business executives and decision-makers. 

• Understand client needs and objectives to ensure the successful delivery of tailored solutions. 

• Collaborate with internal teams (Customer Service, Product Development, etc.) to enhance the overall client experience. 

• Negotiate and close contracts that align with company profitability goals. 

• Proactively forecast and track key account performance metrics (e.g., quarterly sales, annual forecasts). 

• Address challenging client situations or escalations with diplomacy and a solution-oriented mindset. 

Desirable Skills and Behaviours 

• Insight-driven mindset: Passionate about the value of research, data, and consumer understanding. 

• Bilingual communication: Fluent in French and English, both written and spoken. 

• Relationship builder: Skilled at creating trust and delivering value across client organizations. 

• Commercial acumen: Confident in contract negotiation and identifying new business opportunities. 

• Collaborative spirit: Works well with technical and research teams to align on client goals. 

• Organized and proactive: Adept at managing multiple accounts with a strategic and hands-on approach. 

• Resilient and solution-oriented: Able to navigate complex client challenges with confidence and tact. 

Join us in shaping the decisions behind leading brands and organizations. Your role will not only support client success —but also help build the future of our business in France and beyond. 

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As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.  

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