Application Support Engineer

2 Months ago • 3 Years +

Software Development & Engineering

Job Description

Cubic Corporation is seeking an Application Support Engineer to join their Cross Functional Team. The role involves ensuring in-house and deployed systems and devices are up-to-date and functional, verifying proper configuration of various operating systems (Windows, AIX, UNIX, LINUX), and performing application migrations, upgrades, and installations. Responsibilities include day-to-day application administration, monitoring application and infrastructure health, resolving incidents, responding to user requests, maintaining secure applications, and troubleshooting server and workstation hardware. The engineer will also assist with database installations and configurations, and the operation of monitoring software like SolarWinds. This position requires the ability to handle multiple tasks, work under tight deadlines, and participate in rotational on-call support.

Good To Have:

Four-year college degree in computer science or related technical field
Troubleshoot server and workstation hardware
Monitoring system backup/restore/failover
Installing and configuring monitoring software
Developing knowledge base articles
Ability to understand and carry out instructions

Must Have:

Three years of systems administration/analyst experience
Experience supporting applications and infrastructure
Level 3 application and production support experience
Experience with Middleware technologies (Tomcat/Weblogic)
Knowledge of Windows and UNIX Operating Systems
Experience with Linux editors (Vi, Nano, Vim)
Experience with virtualization technologies (VMware, Hyper-V, RDS)
Knowledge of databases (SQL Server, Oracle)
Knowledge of SQL
Proficiency with Microsoft Office applications

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Business Unit:

Cubic Corporation

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: Serves as a systems analyst on the Cross Functional Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Ensures all applications are well-behaved and functioning properly. Assists with verifying that all device platforms and OSs (Windows, AIX, UNIX, LINUX, etc.) are properly configured to support production, test, and development environments effectively and efficiently. Additionally, incumbents will perform all application migrations, upgrades, and installations in multiple environments. This effort requires close coordination with all members of Operations IT. This position works under general supervision and direction.

Essential Job Duties and Responsibilities:

Performs day-to-day application administration.
Monitors and manages application and infrastructure health.
Resolves incidents and takes ownership of incidents and sees them to full resolution, escalating as necessary.
Responds to end-user trouble requests through the enterprise ticketing system
Installs and upgrades applications on all platforms.
Maintains secure applications.
Assists by interfacing with other teams on all software releases.
Provides sign-off on various release gateways.
Troubleshoot server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp).
Provides assistance with Windows, UNIX, LINUX, AIX, and HP-UX based platforms in relation to application function and performance.
Monitors system backup/restore/failover software and hardware.
Assists in the installation and configuration of databases.
Assists in installing, configuring, and operating monitoring software such as SolarWinds.
Develops knowledge base articles describing installation-specific configurations and processes.
Ensures consistency and professionalism of all incident notes and resolution information.

General Duties and Responsibilities:

Comply with Cubic’s Quality Management System
Comply with Cubic Occupational Health, Safety, and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested

Minimum Job Requirements:

Four-year college degree in computer science or related technical field. OR equivalent years of experience in lieu of a degree.
Three (3)+ years of systems administration/analyst experience.
Knowledge and experience in supporting applications and Infrastructure.
Hands-on experience providing Level 3 application and production support.
Must be comfortable participating in rotational on-call support.
Exposure to Middleware technologies such as Tomcat/Weblogic.
Knowledge of networks, Windows, and UNIX Operating Systems.
Exposure to Linux editors such as Vi, Nano, and Vim.
Experience with virtualization technologies, such as VMware, Hyper-V, and RDS. Knowledge of databases, including SQL Server and Oracle.
Knowledge of SQL in general.
Broad understanding of System Administration/Analyst methodology and principles.
Proficient with all Microsoft Office applications.
Ability to handle multiple tasks simultaneously and under tight deadlines.
Able to understand and carry out instructions provided in various forms (written, oral, diagram).

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

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