Assistant Manager, Merchant Support Operations

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Essential Duties and Responsibilities

Key Account Customer Care Management:

• Assist in managing merchant support and product operations, ensuring smooth business functions.
• Support the resolution of merchant inquiries and issues via multiple communication channels, including telephone, email, and others.
• Assist in monitoring and maintaining service level agreements (SLAs) to meet performance targets.
• Collaborate with internal teams such as product, engineering, and sales to address merchant needs and feedback.
• Assist in analyzing support metrics and KPIs to identify areas for improvement and implement solutions.
• Play a role in addressing and resolving customer and merchant/partner concerns and inquiries in a timely manner.
• Provide support in managing product operations, contributing to the improvement and optimization of processes.
• Contribute to the development and maintenance of support documentation and training materials.
• Possesses sound product knowledge to enhance merchant support.
• Performs daily, weekly and monthly report as required.
• Maintains a pleasant working environment with the team.

Pre-Requisites :

Are you game?