Associate Cloud Engineer I

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Primary responsibilities will include:

• Being an active part of the cloud services team
• Installing and managing central computing systems and servers and their associated operating systems
• Monitoring operations of central computing resources for performance optimization
• Making recommendations for upgrading hardware and software resources
• Providing consulting to applications and database personnel relative to hardware and operating system environments
• Providing documentation to guide operations personnel in the day-to-day functions associated with hardware and operating systems environments
• Collaborating with the clients and/or other members of the team

The Candidate:

Required skills/qualifications:

• 0-1 years of relevant experience in Systems Management/Application Support/Infrastructure Monitoring and Management/CRM product support
• Good Windows troubleshooting skills
• Basic knowledge of Cloud (Azure/AWS)
• Familiar with installation/administration of IIS 6.0/7.0
• Familiar with DNS concepts
• Familiar with networking – TCP/IP
• Fluency in written and spoken English

Preferred skills/qualifications:

• Team player with strong desire to learn
• High integrity and accountability
• Strong oral and written communication skills
• Prior experience in a customer service environment
• Ability to handle critical issues in a large-scale enterprise environment and determine the best course of action for escalations
• Organized to plan work and follow a plan accurately
• Ability to gain expertise in diverse technology areas

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.