Associate Cloud Technical Solutions Engineer, Storage

1 Month ago • All levels • DevOps

About the job

Job Description

As an Associate Cloud Technical Solutions Engineer, Storage, you will be responsible for managing customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Storage Google Cloud Platform products. You will develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis. You will also act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. You will work as part of a team of engineers/consultants that globally ensure 24 hour customer support, which may include working non-standard work hours or shifts.
Must have:
  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • Experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • Experience coding in a general purpose coding language
Good to have:
  • Experience with object storage systems (e.g., Google Cloud Storage)
  • Experience in network troubleshooting, including collecting and reading packet captures
  • Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns
  • Knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols
  • Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • Experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  • Experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

Preferred qualifications:

  • Experience with object storage systems (e.g., Google Cloud Storage).
  • Experience in network troubleshooting, including collecting and reading packet captures.
  • Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns.
  • Knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols.
  • Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Storage Google Cloud Platform products (e.g., Google Cloud Storage, Filestore and others).
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

San Francisco, California, United States (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Hyderabad, Telangana, India (On-Site)

Sunnyvale, California, United States (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

Sunnyvale, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Similar Jobs

ION - Tech Lead, UAE

ION, United Arab Emirates (Hybrid)

Reframe - Android Engineer

Reframe, United States (Remote)

OpenGov - Software Engineer II - PRO

OpenGov, United States (On-Site)

Sandbox interactive-gmbh - Software Developer (m/f/d)

Sandbox interactive-gmbh, Germany (Hybrid)

Dream11 - Lead System Engineer

Dream11, India (On-Site)

Bazaarvoice - Staff DevOps Engineer

Bazaarvoice, India (Hybrid)

GGWP - DevOps Engineer

GGWP, (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Meta - Software Engineer, Infrastructure

Meta, United States (Remote)

Stonewain Systems — An EquiLend Company - Senior UI Software Development Engineer

Stonewain Systems — An EquiLend Company, India (Hybrid)

Rockstar Games - Build & Release Engineer

Rockstar Games, United States (On-Site)

NinjaVan - Staff Data Engineer

NinjaVan, India (On-Site)

Meta - Software Engineer, Product

Meta, United States (Remote)

Warner Bros Discovery - Sr. Manager, Software Engineering - Data Platform

Warner Bros Discovery, India (On-Site)

The Walt Disney Company - Software Engineer II, Core Media Manufacturing

The Walt Disney Company, United States (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

Larian Studios - Graphics Programmer

Larian Studios, Poland (On-Site)

Forescout Technologies  Inc  - Sales Engineer (Cybersecurity)

Forescout Technologies Inc , Poland (On-Site)

Room 8 Studio - Stylized 3D Environment Artist Senior

Room 8 Studio, Poland (On-Site)

Growe - Senior Data Engineer

Growe, Poland (On-Site)

Wargaming - Head of QA (Unannounced project)

Wargaming, Poland (Hybrid)

Limbic Entertainment - CREATIVE DIRECTOR

Limbic Entertainment, Poland (Hybrid)

Get notifed when new similar jobs are uploaded

DevOps Jobs

Get notifed when new similar jobs are uploaded