Associate Embedded Solutions Engineer

Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

We’re looking for Associate Embedded Solutions Engineer — smart, curious, early-career professionals who want to work on meaningful problems and grow into full-stack healthcare solution designers.

As an Associate ESE, you’ll work closely with experienced Solutions Engineers to learn Tennr’s platform, understand healthcare operations, and support implementation efforts for real customers. While you won’t immediately own accounts or lead projects, you’ll be actively involved in supporting existing ones — joining customer calls, helping drive execution, and contributing to meaningful deliverables from day one. This is a learning-focused role designed to build the skills and context needed to take on account ownership as you grow.

This role is ideal for candidates with strong technical foundations, clear communication skills, and a consultative mindset — someone who’s excited to work with customers to improve (not just replicate) broken manual processes. You’ll graduate from this role with the experience, confidence, and capability to lead implementations as a Mid-Market ESE.

Responsibilities

• Support Implementation Work
• Help experienced ESEs with execution of customer implementations and workflow buildouts
• Maintain up-to-date architecture documentation and implementation specs
• Prepare materials for customer meetings and follow-up communications
• Learn the Platform
• Gain hands-on experience building on Tennr’s proprietary platform
• Contribute to reusable modules, workflow tuning, and automation design
• Ramp on Healthcare Ops
• Join customer discovery and scoping sessions to deeply understand their operational pain points
• Learn to take a consultative approach to help customers improve (not just replicate) their workflows before we automate them
• Grow into Customer Ownership
• Learn the fundamentals of account management: building strong partnerships, running meetings, and owning tactical execution
• With coaching, begin to take on more responsibility toward leading scoped implementations
• Collaborate with Product & Engineering
• Act as the eyes and ears of the company on customer pain points, usage patterns, and unmet needs
• Partner with product and engineering teams to inform roadmap prioritization and refine existing tools

Qualifications

Required

• Strong technical fundamentals
• A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
• Alternatively, candidates without a formal technical degree should have a clear body of technical work — internships, open-source contributions, or independent projects that demonstrate fluency in areas like APIs, systems design, or data workflows
• You should be able to ramp quickly on complex systems and adapt as new tools are introduced
• Clear communicators
• You can break down complex ideas for both technical and non-technical audiences
• Comfortable asking questions, working cross-functionally, and engaging externally with customers
• Team-first attitude
• Willing to pitch in across functions and take ownership of tasks both big and small (this is an often overlooked, but important part of working at a startup)
• Open to feedback and committed to continuous improvement
• Customer-centric & consultative mindset
• Motivated by solving real-world operational challenges, not just writing code
• Interested in learning the “why” behind customer workflows — and helping make them better

Preferred

• Internship or academic experience in tech, consulting, healthcare, or operations
• Experience working in a startup, research lab, or similarly fast-paced, team-driven environment
• Exposure to client-facing or cross-functional collaboration

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
• Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
• Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
• Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
• Free lunch! Plus a pantry full of snacks.

Benefits

• New, spacious Chelsea office
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Competitive parental leave