Associate Representative, Customer Service
Job Description
- Manage timely responses to internal and external clients.
- Administer cases using the SalesForce CRM Service Cloud platform.
- Prioritize client claims and incidents with urgency.
- Maintain traceability of client issues from start to finish.
- Provide remote training and guidance to clients on Iron Mountain services.
- Coordinate with operations and business areas for collaborative work.
- Promote new technologies to clients.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
- Manage timely responses to internal and external clients through the efficient administration of cases generated via the SalesForce CRM Service Cloud platform and those defined for service continuity and attention.
- Prioritize claims and incidents reported by clients, acting with a sense of urgency, and maintaining traceability from beginning to end.
- Train, coach, and guide clients remotely in the interaction of Iron Mountain's service, promoting the generation of high levels of service experience, which allows efficient and effective support for their business processes.
- Coordinate and establish efficient interaction with the different operations and business areas of the company, allowing for collaborative work, impacting the excellence of service experience for our clients.
- Promote new technologies defined by the company, taking advantage of recurring client contact instances.
Who We Are
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
