Associate Technical Support Specialist - ILM London

Position Summary

We are looking for an Associate Technical Support Specialist who reflects the innovative spirit, creative talent, production excellence and passion for great filmmaking that define ILM.

Partnering closely with ILM Tech teams, they will help contribute to ensure operations run smoothly for our employees.

What You’ll Do:

• Maintain computer systems and associated IT equipment within our offices and facilities.

• Communicate effectively with teams to ensure equipment is always production ready.

• Efficient installation and configuration of software as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.

• Manage end user expectations and systems issues using technical and client service skills.

What We’re Looking For:

Required Skills / Competencies:

• Exceptional level of communication- listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem.

• Friendly, approachable and a “can do” attitude.

• Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production.

• Self-starter, energetic, strong organisational skills and ability to prioritise workload.

Technical Skills Required:

• Demonstrated ability to perform typical network troubleshooting / performance issues.

• Strong working knowledge of Linux and Windows Operating systems.

• Good level of knowledge of networking principles and equipment (Switches, routers, cabling, VLANs etc).

This role is On-site, which means the employee is required to work full-time on-site at a Company designated location

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