Atlassian Engineer

Description

Position at Ness USA, Inc.

Why Ness

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Ness is seeking an Atlassian Administrator. As the Atlassian Administrator, you will leverage your expertise to implement technical solutions and provide high-quality support for all aspects of Jira and Confluence. This includes design, implementation, documentation, training, and ongoing support.

Responsibilities

• Analyze, review, and document current functionality to identify areas for improvement.
• Create and manage user permissions for Atlassian tools based on project and team requirements.
• Perform system administration tasks, including data backups and scheduled jobs.
• Test new versions of tools and plug-ins to ensure compatibility.
• Enhance Jira security by setting appropriate access permissions for Jira projects and Confluence spaces.
• Create and maintain Jira filters, dashboards, workflows, fields, and overall administration.
• Collaborate with cross-functional teams to gather requirements and develop custom templates and workflows (including automation) using Atlassian products (Jira, Service Desk, and Confluence).
• Develop and maintain automation workflows across Atlassian tools, including administrative configuration and customization.
• Communicate and share knowledge effectively with both internal and external stakeholders.
• Manage multiple responsibilities and meet tight deadlines.
• Research and apply industry-standard methods and best practices.
• Conduct training sessions for employees on how to use Jira and Confluence, including new features and updates.
• Collaborate with business units to translate needs into actionable requirements using best practices.

Qualifications

• 3+ years of experience as a Jira Administrator, with experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
• 3+ years of hands-on experience working with the Atlassian product suite, with specific focus on Jira and Confluence as a Project/Application Administrator
• Expert-level Atlassian tool administration knowledge on Jira and Confluence
• Ability to write custom JQL (Jira Query Language)
• Ability to construct custom dashboards using various filter types in Jira
• Ability to construct Confluence pages and integrate Jira projects with Confluence pages
• Experience in performing Atlassian migrations, and plugin installations
• Strong problem investigation and diagnosis skills
• Experience creating and updating business requirements
• Excellent written, oral, and meeting communication skills