Automation Architect (US Shift)

At Leapwork, our vision is to break down the barriers between humans and computers through the worlds most accessible automation platform. We are the leading global AI-powered visual test automation solution, enabling some of the worlds largest enterprises to adopt, scale, and maintain automation in under 30 days.

In todays environment, where efficiency, automation, and cost optimization are essential to enterprise growth, we are uniquely positioned to deliver impact.

In 2023, Microsoft, the worlds largest and most recognizable software company, recognised Leapwork as a truly innovative and disruptive product, leading to a strategic partnership that continues to be a major growth catalyst.

If you're contemplating the next step in your career and seek a fast-paced company where you can impact the build and growth of something truly special, look no further!

We are headquartered in Copenhagen, Denmark and have local offices across Europe, the US and Asia.

As an Automation Architect, you are a key technical advisor to our enterprise customers. You work directly with clients to implement Leapwork successfullyguiding installation, delivering training, reviewing automation flows, troubleshooting issues, and helping customers grow their automation maturity over time.

You represent Leapwork’s technical excellence in our most important accounts and work alongside the Customer Success team to drive product adoption, retention, and value realization.

Role Responsibilities

• Install, configure, and troubleshoot Leapwork in enterprise environments with confidence and autonomy.

• Lead or support the initial installation and environment setup (on-prem or cloud).
• Troubleshoot automation or platform issues and coordinate with Support or Product as needed.
• Provide technical advisory services such as upgrade readiness and system configuration reviews.

• Accelerate customer onboarding and early adoption through structured enablement and fast implementation.

• Conduct technical onboarding and help customers prioritize their first automation goals.
• Deliver product trainings (on-site or virtual) tailored to audience roles and use cases, potentially in collaboration with a Leapwork partner.
• Collaborate with the CSM to support early adoption and ensure roadmap alignment.

• Build trusted relationships and communicate clearly across technical and non-technical audiences.

• Communicates technical topics in a digestible, structured, and audience-specific manner.
• Builds strong, trusted relationships with both technical users and business stakeholders.
• Keep customers informed proactively on progress, risks, and outcomes throughout engagements.
• Partner with Customer Success to manage expectations and align on goals.

• Help our customers design scalable automation solutions and guide customers to adopt best practices.

• Assist with automation architecture, test strategy, and implementation planning.
• Review automation flows and provide clear, actionable design feedback.
• Conduct health checks and flow reviews to assess quality, maintainability, and risk.

• Drive product adoption and contribute insights that improve our platform and knowledge base.

• Deliver post-release walkthroughs to promote new features and capabilities.
• Create or update knowledge base content, best practice guides, or templates.
• Provide structured product feedback based on real-world customer experience.

Key Competencies

• Strong understanding of automation frameworks and test design principles.
• Familiarity with enterprise IT architectures, QA tools, and CI/CD pipelines.
• Hands-on experience with Leapwork or similar automation platforms.
• Strong interpersonal and communication skills for client-facing work.
• Collaborative mindset and a passion for helping customers succeed.

Technical Qualifications/ Role Requirements (Must - Have Skills)

• 5–10 years of relevant automation experience.
• Experience with automation tools like Selenium, UFT, or RPA tools.
• Familiarity with at least one programming language (e.g., C#, Java, Python).
• Experience with Agile/DevOps practices and tools like Jira, Azure DevOps.
• Willingness to travel depending on customer needs.

Why Leapwork?

We are on an exciting journey of global growth – and this is your chance to get onboard and an opportunity to lead and shape digital transformation initiatives in a forward-thinking company, working with and learning from a talented and passionate team committed to innovation and excellence

By joining our team, you’ll become part of a fast-paced international environment where you can grow, challenge yourself, and do what inspires you. We work hard, but have fun while doing it – and we believe that collaboration, social activities and celebration are keys to success.

Our Leapwork principles:

Our five key principles capture the essence of what it means to be a part of our world-class team! They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success.

Customer first; We listen to our customers, understand their pain points and focus on what matters to them.

Lead from the front; Leading means guiding others towards the solutions to our challenges.

Get it done; We make commitments, follow through and deliver work we’re proud of.

Build excellence; We do our best work every day, holding ourselves and others to the highest standards.

Respectfully different; We treat each other with respect, always. We’re different, not indifferent.

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