About This Role

Role & Responsibilities:

SUMMARY OF THE JOB

Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE’s computer standard equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.
• Maintains and/or creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
• Responsible/participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.
• Makes recommendations on lifecycle of IT technologies and processes.
• Provide multi-sites support outside of local facility.
• Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.
• Actively monitors, detects, and removes malwares and illegal or non-authorized software.
• Participates in coordinating user relocation support for all IT equipment.
• Performs cleaning and preventive maintenance of IT equipment and network closets.
• Implements, supports, and monitors internal applications and tools used by the IT operations group.
• Work with vendors to resolve issues and product software updates based on new releases.
• Assists the IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups.
• Other duties may be assigned.

QUALIFICATIONS & SKILLS

• Knowledge, skill, and/or ability required
• Ability to troubleshoot and support windows environment (Office 365 and Window OS).
• Ability to support wide range of peripheral and mobile devices
• Strong understanding of WAN concepts, and able to assist in network troubleshooting
• Superior organizational and process skills
• Ability to communicate and deliver customer services at the highest levels
• Encourages and participates in all collaborative efforts
• Willingness to take end to end ownership of issues
• Strong ability to learn and support the many different corporate applications and various helpdesk/account administration activities.
• Strong project administration skills required to work across IT groups bringing innovation, creativity, and process management.
• Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.
• Some travel may be required.

EDUCATION REQUIRED

Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.

EXPERIENCE REQUIRED

• 2-4 years in an IT end user support environment.
• Considerable knowledge on support of computer hardware and software, telecommunications, and networking
• Understanding of ITIL processes

GEOGRAPHICAL COVERAGE

Support of local and LATAM CAE facilities.

CONTACTS AND COMMUNICATIONS

• Significant internal and external client contact.
• Regular internal communication with all levels of staff within CAE.
• Must be able to work independently and in team environment. Interfaces with customers, internal users, and senior management as required.

LANGUAGE SKILLS

We would like a candidate who is fluent both verbally and written in Spanish and English, ideally advanced level in English.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

All for building a safer, smarter world

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

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