Brocade SAN Engineer (Onsite Engineer)

The Brocade SAN Engineer functions as a member of the Brocade Global Support organization and assigned to support our most important customers. Candidate will work hand in hand with the Brocade Support and Engineering teams, and will need to have customer-facing skills along with a demonstrated background in Storage Area Networking (SAN). , as they will be required to join conference calls or attend live troubleshooting sessions. Brocade SAN Engineers are expected to be available nights and weekends to assist customers with their projects.

Main Duties:

• Proactively engaging with customers to support their SAN infrastructure, understand current and future requirements, and successfully mitigate risks that arise from projects and events
• Schedule and provide regular Customer Operational Reviews to assigned Premier Accounts
• Directly manage any critical or high-visibility situations, project managing account recovery activities while delivering the appropriate ongoing status and post-mortem documentation.
• Work closely with the customer to understand and document their SAN Fabric design and “end-to-end” interoperability matrix and future growth projections.
• Responding promptly to customer needs and actively engaging on all customer events as the lead on all customer communication
• Working closely with the customer to ensure accuracy of their inventory and assisting internal teams to secure support contract renewals, and with the Sales Teams for ongoing account growth.
• Analyze, provide recommendations, and drive actions based on the reporting from a Customer Operating Environment
• Develop and maintain Brocade customer operational procedures documentation
• Knowledge of basic networking protocols and Ethernet Troubleshooting
• Maintain current industry trends, competition, and technical and product knowledge with respect to its value for Brocade customers.

Other duties as assigned:

Schedule: Monday through Friday, occasional weekend or overnight hours, and on-call as required

Desired Skills and Experience:

• Bachelor's degree and 8+ years of related experience required.
• In-depth knowledge of networking technologies and protocols, and specifically storage area networking (SAN)
• SAN domain experience required. Brocade associate and professional certifications are desirable.
• Customer-focused with a record of accomplishment of developing successful relationships with external and internal customers.
• MS Office / Google Suite expertise.
• Record of accomplishment of successfully managing complex IT projects. Ability to rapidly adapt and adopt to new technologies
• Excellent customer communication (Verbal and Written), problem-solving, planning, and organization skills
• Works cooperatively with others as a teammate to achieve results, build morale, and has the ability to work cross-functionally in a rapidly changing organization.
• Additional Language (Spoken business level) a plus
• Successful implementations of current-generation SAN products, especially Brocade products
• Experience implementing and customizing monitoring tools and features in SAN products
• Experience with OpenSSL and certificate implementation
• Experience with Linux and/or Windows server implementations

Physical requirements:

• Frequent use of mouse and keyboard
• Frequent phone usage
• Occasional lifting

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $108,000 - $172,800

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.