Business Analyst II

Do you want to be part of a collaborative natural working team?  Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Do you have a passion for offering ‘best in class service? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, then you might be our next Customer Adjustment Representative. 

Guardian Life Insurance Company is actively seeking a passionate, driven, and self-motivated individual to join its Group Benefits Service Initiatives Team. The ideal candidate is someone with a strategic, innovative background, who preferably has previous knowledge in Group Business service and operations. The Business Analyst II will possess a growth mindset and collaborate to drive Service technology initiatives. The Business Analyst will partner with a range of individuals to comprehend all impacted areas and ensure alignment.

You are:

Self-motivated and goal orientated. Someone who thrives in a fast-paced environment where best in class communication and analytical skills is your standard.

You Have:

• Bachelor’s degree preferred or equivalent work experience
• 3+ years related experience
• A broad understanding of group insurance products and processes
• Elevated level of proficiency in Microsoft Office 360, JIRA, Tableau, and/or Confluence tool sets

You Will:

• Understand customer needs and business demand and align necessary business analyst capacity and skills
• Participate in workshops, brainstorming sessions and large group meetings that cut across multiple business and functional areas
• Perform analysis in support of decisions on organizational design required to achieve a business objective or key result
• Develop strong relationships with key business, technical, and project management functions
• Cultivate positive relationships with all collaborators to gather information and understand their interests
• Partner with product managers, product owners, project managers, reporting and operational excellence teams in the creation and upkeep of epic statements, lean reasons, and if necessary, feature and story progress
• Possess excellent communication skills, to include the ability to interact professionally with all levels of the organization in written, verbal, and visual formats

Reporting Relationships:

As our Business Analyst II, you will report to our Head of Omni Channel Initiatives.

Location and Work Arrangement:

• Preferred locations include: Holmdel, NJ; Bethlehem, PA; and New York, NY.
• The work arrangement will be hybrid (three days per week in a local Guardian Office; two days per week working from home).

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.