Business Systems Analyst

What your impact will look like here:

• Administer and maintain core CRM & ERP business systems including Salesforce, NetSuite, Wrike, and related integrations via Workato.
• Manage user roles, permissions, configurations, and workflows to meet operational needs.
• Troubleshoot system issues, resolve tickets, and support end users across departments.
• Coordinate with internal stakeholders and external vendors to implement system enhancements.
• Maintain documentation related to systems configuration, processes, and integrations. Procurement & SaaS Management
• Monitor and analyze SaaS application usage to identify optimization opportunities and reduce redundant spend.
• Own the lifecycle of software renewals — assess value, forecast needs, and develop cost-saving strategies.
• Review and negotiate vendor contracts in collaboration with Legal and Finance teams.
• Evaluate new software solutions, conduct ROI analysis, and guide stakeholders in tech selection decisions.
• Maintain a centralized inventory of business applications, licenses, renewal dates, and contract terms.

You will love this job if you have:

• Bachelor’s degree in Information Systems, Business Administration, or related fields.
• 5+ years of experience in systems administration or business systems management.
• Familiarity with Salesforce, NetSuite, Wrike, and Workato (or similar platforms).
• Experience managing or influencing software procurement, renewals, or vendor negotiations.
• Excellent problem-solving skills, especially in technical or cross-functional contexts.
• Strong communication and documentation skills, including stakeholder-facing presentations.
• Systems configuration and technical troubleshooting
• SaaS contract and vendor management
• Cross-functional communication and negotiation
• Analytical thinking and cost optimization
• Process documentation and continuous improvement.

Preferred Qualifications

• Prior experience with SaaS spend analysis and procurement operations.
• Background in IT asset management or contract lifecycle management.
• Certification in Salesforce Admin, NetSuite Admin, or related systems.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

-------------------------------------------------------------------------------------------------------------------------------------------------

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

• Employee Resource Groups to encourage diverse voices

• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

• Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

• We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here

.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here

.

The Process

• Assessment – Take a quick assessment.

• Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

• Coding – Take a quick coding test online.

• Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

• Reference checks – Provide 2 references so we can hear about your awesomeness.

• Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

• Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

• Hospitalization Insurance Policy covering employees and their family members including parents

• All employees are covered under Personal Accident Insurance & Term Life Insurance policy

• All employees can avail annual health check facility

• Eligible for reimbursement of telephone and internet expenses

• Wellness Allowance to avail health club memberships and/or access to physical fitness centres

• Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

• Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7

• Access to learning management system Say., Udemy Learning Premium account membership & many more

• Access to Rewards & recognition portal and quarterly recognition program