Change Management Consultant

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.  Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.  The Impact of an Implementation Consultant at Coupa: This is an outstanding opportunity to join a high-growth organization in a key role where you can impact and fuel your career development.  Our Professional Services Teams work closely with Coupa Customers, Partners and internal Product Management to implement the most valuable solutions for our customers. As an expert in change management processes, your main goal is to support the design, implementation and deployment of our products, to deliver best practice solutions and to ensure customer success, all while driving efficiencies and improvements. You will work within our top Subject Matter Expert (SME) group and gain exposure to all Coupa modules in Procure-to-Invoice, Travel & Expense, Supplier Management, and Source to Contracts domains.

What You'll Do:

• Lead Change Management Efforts: Drive the development and execution of change management strategies throughout all phases of implementation, ensuring customer success and on-time delivery.
• Engage Stakeholders & Guide Best Practices: Facilitate discussions on change readiness and business needs, leveraging leading practices to support organizational transformation.
• Deliver Product Expertise & Training: Provide in-depth knowledge of the change management best practicies, Coupa platform, training sessions, and tailor the change management tools and materials to each customer’s needs.
• Collaborate Across Teams: Partner with customers, Coupa services teams, and implementation partners to align on goals and ensure seamless delivery and adoption.
• Contribute to Project Success: Follow and adapt Coupa’s implementation methodology, share expertise with colleagues, and support customers both onsite and remotely, with travel up to 50%..

What You Will Bring to Coupa:

• Extensive Change Management Expertise: Proven experience leading organizational transformation initiatives, developing and executing change management strategies, and conducting impact and stakeholder analyses using methodologies like Prosci.
• Strong Consulting Background: 7+ years in systems applications consulting (internal IT or external firms), with a demonstrated ability to manage clients, execute implementation plans, and drive successful go-lives.
• Domain & Platform Knowledge: Familiarity with Procure-to-Pay processes, SaaS platforms, and financial/accounting systems; experience with tools such as Ariba, Concur, NetSuite, Salesforce, Workday, SAP, and Oracle is highly valued.
• Excellent Communication & Client Skills: Strong written and verbal communication, stakeholder engagement, and the ability to deliver tailored software demonstrations in dynamic, high-paced environments.
• Proven Professional Growth: Bachelor’s degree required; candidates must show a track record of career progression and increasing responsibilities in previous roles.

#LI-HYBRID #LI-KG1 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.  Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.