Chat Sales Representative

About Grammarly

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Chat Sales Representative to join our Chat Development Team. In this role, you will work alongside a team of chat agents to drive opportunities for the sales team and self-serve revenue through the website and build a fun, high-energy environment both on the sales team and across the organization:

• Within your first 30 days, you’ll be expected to learn our team’s tech stack and gain an in-depth understanding of Grammarly's plans, features, and narratives, as well as take first chats (a few hours per day starting in Week 2).
• Within your first 60 days, you’ll be expected to take chats independently and answer leads’ pre-sale questions when they visit the Grammarly website.
• By month six, you will be able to independently run tests within chat and give meaningful feedback on our product, systems, and processes.
• By month nine, you will be expected to consistently exceed your quota. There may be opportunities to grow into a senior position as the team continues to expand.

Qualifications

We are looking for a superstar who:

• Has previous 2+ years of support, pre-sales, or sales experience and understands the importance of providing correct answers to prospects' questions in a timely manner.
• Can think fast and make decisions quickly in the live chat.
• Is responsible and understands that they are prospects’ first interaction with Grammarly.
• Is innovative, can think outside the box, and can be creative with new ideas on how to improve chat’s reach and effectiveness.
• Is analytical and can quickly identify patterns and trends.
• Takes initiative and is proactive when a problem is identified; takes swift action to resolve it.
• Is emotionally intelligent and can gauge and manage their own emotions and those of others.
• Has experience working in a fast-paced environment that is constantly evolving.
• Is a quick learner – processes and systems are constantly changing, so the Chat Sales Representative must be able to learn on their feet and adapt.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits for candidates based in Poland or Ukraine: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
• Relocation Support: Grammarly provides relocation support to make your move to Warsaw seamless. For candidates who are already residing in Poland, our package includes destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.