Client Engagement Analyst

This Client Engagement Analyst role resides within Acadia’s Client Engagement team. The focus of the role is to assist newly signed clients with onboarding onto Acadia applications and to work with current clients to expand their usage of our applications.

The right candidate will be knowledgeable about margin messaging, understand different the collateral workflow and able to apply this knowledge to assist clients in using our technology.

Responsibilities will include working within a team to provide customers a postive experience, responding to inquiries, and leading projects to assist clients in becoming independent users of our software! Our group takes on clients as they leave the sale cycle, requiring that we are in sync with the sales team and ready to lead the project by providing kickoff calls, product demos, and setting up the client in our proprietary system. Set up will include updating and creating agreements in the system, establishing client realms, and working with the support team to create users for specific roles. We use specific software to track our progress and the candidate will be responsible for providing clear updates and up to date tracking.

This role will give the right person the opportunity to grow and learn in the areas of client communication, responsiveness and working with in a team structure!

Experience and Qualifications Required

• Proficient in MS Office software (Outlook, Word, Excel)
• Knowledge of AcadiaHub a plus
• Strong verbal and written communication skills
• Bachelor’s degree or equivalent experience

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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About Us

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

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