Client Liaison Manager

Job Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by acting as front and face for our operations team, both internally towards our Client Services team and directly with Clients. You will be responsible to lead and drive the operational design, solutioning and delivery of client requests.

We are currently seeking a Client Liaison Manager to join our New Zealand Client Operations team. This role will be based in Auckland, New Zealand.

Responsibilities

• Acts as front-facing point of contact for client queries related to operational deliveries
• Proactively manages communication with client/client services team
• Manage client expectations regarding operational technical possibilities
• Capture client requirements around client delivery setups and adaptations, interpreting the clients needs and working with different stakeholders to provide the best solution
• Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests
• Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required
• Monitor clients tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise
• Advocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leader
• Responsibility for leading and/or supporting the successful role out of new processes, projects and initiatives within the team

A little bit about you

The ideal candidate will be degree qualified and have 3+ years of experience in a similar role.

You will have:

• Strong communication and interpersonal skills, displaying ability to connect and build relationships with clients, leadership and peers
• Takes responsibility and accountability in ensuring you meet your client commitments
• Excellent administrative and organisational skills with an eye for detail
• Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision but able to ask for support when needed
• Team player that’s able to work in a collaborative way, sharing learnings and best practices but also self-motivated to train and continue their learning journey
• Ability to learn quickly, make an immediate impact and provide value added service to our clients
• Strong focus on continuous improvement

Qualifications

• High degree of computer literacy with knowledge of Microsoft suite
• Desired but not essential would-be database/data analytic exposure or a background in Economics, Mathematics or Statistics

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)