Client Servicing Executive

Trailer Park Group is a full-service agency specializing in content creation and entertainment marketing. By combining a storytelling expertise with large-scale production resources, Trailer Park is uniquely positioned to make, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands. With content creation at the centre, we support our clients with strategy, creative and the latest in digital services.

Trailer Park Group Mumbai is a creative agency with 140+ employees. We have an unparalleled team and believe that talent and passion have no limits. Our Mumbai office has an expansive portfolio spanning multiple digital first OTT campaigns across different Indian languages, and high-profile theatrical, gaming and ed-tech campaigns as well as content production.

We're looking for a professional with a can-do attitude, a creative POV and a passion for entertainment design. The right candidate is also very well-organized and meticulous in nature, paying attention to the smallest of details—which is a necessity to perform this role while working closely with Graphic Designers.

Serve as the bridge between clients and internal creative/adaptation teams. You'll manage project communication, timelines, feedback cycles, and ensure seamless workflow across teams for large-volume adaptation projects.

Key Responsibilities:

• Act as main point of contact for client communication, daily updates, and project feedback.
• Coordinate project timelines, deliverables, and briefs with design teams.
• Track project progress, flag risks or delays, and proactively resolve bottlenecks.
• Document and relay client feedback to design teams for quick action and resolution.
• Generate status reports, update trackers, and ensure transparent communication between client and internal teams.
• Support onboarding and workflow training for new hires as project scales.

Qualifications:

• 2-4 years' experience in client servicing, account management, or project coordination, preferably in design, creative agencies, or OTT adaptation projects.
• Excellent verbal and written communication skills (US client-facing).
• Highly organized, strong multi-tasker, and able to thrive in high-pressure, deadline-driven environments.
• Experience with large-scale, high-volume projects is a plus.
• Willing to work night shift (7:30 PM - 4:30 AM IST).

WORKING AT TRAILER PARK GROUP:

• We believe that great work is only possible with great people. We want to find people who believe in our mission, vision and values and feel inspired to grow while they are here. Our approach to flexibility is called “Work Your Way,” have flexibility to work remotely or in the office. Work where you can do your best work.

OUR PEOPLE AND CULTURE

• We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring more creativity and innovation to everything we do. We want Trailer Park Group to be one of the most rewarding places you will ever work.

PROFESSIONAL DEVELOPMENT

• From entry-level employees to senior leaders, we believe there’s always room to learn. We offer a best-in-class training programs and opportunities to build new skills, develop as managers and leaders and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our staff have a variety of opportunities to continue to grow throughout their career.
• At Trailer Park Group (Trailer Park, Art Machine, Mirada Studios, Mutiny, MXW, White Turtle Studios, and Dark Burn Creative) we want to improve the state of our world. Each of us has a responsibility to drive equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual, and we understand that inclusion is more than just diversity – it is about belonging. We celebrate the fact that everyone is unique, and that is what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.